Canada

As a critical step to achieve human-like chatbots, empathetic response generation has attained increasing interests. Previous attempts are incomplete and not sufficient enough to elicit empathy because they only stay on the initial stage of empathy to automatically sense and simulate the feelings and thoughts of others via other-awareness. However, they ignore to include self-awareness to consider the own views of the self in their responses, which is a crucial process to achieve the empathy. To this end, we propose to generate \textbf{Emp}athetic response with explicit Self-Other Awareness (EmpSOA). Specifically, three stages, self-other differentiation, self-other modulation and self-other generation, are devised to clearly maintain, regulate and inject the self-other aware information into the process of empathetic response generation. Both automatic and human evaluations on the benchmark dataset demonstrate the superiority of EmpSOA to generate more empathetic responses.

ACL 2023

Don&#39;t Lose Yourself! Empathetic Response Generation via Explicit Self-Other Awareness

self-other awareness

psychology an computing

empathetic conversation

### Welcome to ACL 2023, the 61st Annual Meeting of the Association for Computational Linguistics! 
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Don't Lose Yourself! Empathetic Response Generation via Explicit Self-Other Awareness

workshop paper

Emotion Support Conversation (ESC) is an emerging and challenging task with the goal of reducing the emotional distress of people. Previous attempts fail to maintain smooth transitions between utterances in ESC because they ignore to grasp the fine-grained transition information at each dialogue turn. To solve this problem, we propose to take into account turn-level state Transitions of ESC (TransESC) from three perspectives, including semantics transition, strategy transition and emotion transition, to drive the conversation in a smooth and natural way. Specifically, we construct the state transition graph with a two-step way, named transit-then-interact, to grasp such three types of turn-level transition information. Finally, they are injected into the transition-aware decoder to generate more engaging responses. Both automatic and human evaluations on the benchmark dataset demonstrate the superiority of TransESC to generate more smooth and effective supportive responses.

TransESC: Smoothing Emotional Support Conversation via Turn-Level State Transition

Code-switching, or switching between languages, occurs for many reasons and has important linguistic, sociological, and cultural implications. Multilingual speakers code-switch for a variety of communicative functions, such as expressing emotions, borrowing terms, making jokes, introducing a new topic, etc. The function of code-switching may be quite useful for the analysis of linguists, cognitive scientists, speech therapists, and others, but is not readily apparent. To remedy this situation, we annotate and release a new dataset of functions of code-switching in Spanish-English. We build the first system (to our knowledge) to automatically identify a wide range of functions for which speakers code-switch in everyday speech, achieving an accuracy of 75% across all functions.

Automatic Identification of Code-Switching Functions in Speech Transcripts

AI-driven chatbots have become an emerging solution to address psychological distress. Due to the lack of psychotherapeutic data, researchers use dialogues scraped from online peer support forums to train them. But since the responses in such platforms are not given by professionals, they contain both conforming and non-conforming responses. We attempt to recognize these conforming and non-conforming response types present in online distress-support dialogues using labels adapted from a well-established behavioral coding scheme named Motivational Interviewing Treatment Integrity (MITI) code and show how some response types could be rephrased into a more MI adherent form that can, in turn, enable chatbot responses to be more compliant with the MI strategy. As a proof of concept, we build several rephrasers by fine-tuning Blender and GPT3 to rephrase MI non-adherent "Advise without permission" responses into "Advise with permission". We show how this can be achieved with the construction of pseudo-parallel corpora avoiding costs for human labor. Through automatic and human evaluation we show that in the presence of less training data, techniques such as prompting and data augmentation can be used to produce substantially good rephrasings that reflect the intended style and preserve the content of the original text.

Boosting Distress Support Dialogue Responses with Motivational Interviewing Strategy

While existing work on studying bias in NLP focues on negative or pejorative language use, Govindarajan (2023) offer a revised framing of bias in terms of intergroup social context, and its effects on language behavior. In this paper, we investigate if two pragmatic features (specificity and affect) systematically vary in different intergroup contexts --- thus connecting this new framing of bias to language output. Preliminary analysis finds modest correlations between specificity and affect of tweets with supervised intergroup relationship (IGR) labels. Counterfactual probing further reveals that while neural models finetuned for predicting IGR reliably use affect in classification, the model's usage of specificity is inconclusive.

Counterfactual Probing for the influence of affect and specificity on Intergroup Bias

Longitudinal Dialogues (LD) are the most challenging type of conversation for human-machine dialogue systems. LDs include the recollections of events, personal thoughts, and emotions specific to each individual in a sparse sequence of dialogue sessions. Dialogue systems designed for LDs should uniquely interact with the users over multiple sessions and long periods of time (e.g. weeks), and engage them in personal dialogues to elaborate on their feelings, thoughts, and real-life events. In this paper, we study the task of response generation in LDs. We evaluate whether general-purpose Pre-trained Language Models (PLM) are appropriate for this purpose. We fine-tune two PLMs, GePpeTto (GPT-2) and iT5, using a dataset of LDs. We experiment with different representations of the personal knowledge extracted from LDs for grounded response generation, including the graph representation of the mentioned events and participants. We evaluate the performance of the models via automatic metrics and the contribution of the knowledge via the Integrated Gradients technique. We categorize the natural language generation errors via human evaluations of contextualization, appropriateness and engagement of the user.

Response Generation in Longitudinal Dialogues: Which Knowledge Representation Helps?

Advances of open-domain conversational systems have been achieved through the creation of numerous conversation datasets. However, many of the commonly used datasets contain little or no information about the conversational situation, such as relevant objects/people, their properties, and relationships. This absence leads to underspecification of the problem space and typically results in undesired dialogue system behavior. This position paper discusses the current state of the field associated with processing situational information. An analysis of response generation using three datasets shows that explicitly provided situational information can improve the coherence and specificity of generated responses, but further experiments reveal that generation systems can be misled by irrelevant information. Our conclusions from this evaluation provide insights into the problem and directions for future research.

On the Underspecification of Situations in Open-domain Conversational Datasets

In addressing the task of converting natural language to SQL queries, there are several semantic and syntactic challenges. It becomes increasingly important to understand and remedy the points of failure as the performance of semantic parsing systems improve. We explore semantic parse correction with natural language
feedback, proposing a new solution built on the success of autoregressive decoders in text-toSQL tasks. By separating the semantic and syntactic difficulties of the task, we show that the accuracy of text-to-SQL parsers can be boosted by up to 26% with only one turn of correction with natural language. Additionally, we show that a T5-base model is capable of correcting the errors of a T5-large model in a zero-shot,
cross-parser setting.

Correcting Semantic Parses with Natural Language through Dynamic Schema Encoding

While modern language models can generate a scripted scene in the format of a play, movie, or video game cutscene the quality of machine generated text remains behind that of human authors. In this work, we focus on one aspect of this quality gap; generating text in the style of an arbitrary and unseen character. We propose the Style Adaptive Semiparametric Scriptwriter (SASS) which leverages an adaptive weighted style memory to generate dialog lines in accordance with a character’s speaking patterns. Using the LIGHT dataset as well as a new corpus of scripts from twenty-three AAA video games, we show that SASS not only outperforms similar models but in some cases can also be used in conjunction with them to yield
further improvement.

Generating Video Game Scripts with Style

Conversational recommendation systems (CRS) aim to recommend suitable items to users through natural language conversation. However, most CRS approaches do not effectively utilize the signal provided by these conversations. They rely heavily on explicit external knowledge e.g., knowledge graphs to augment the models’ understanding of the items and attributes, which is quite hard to scale. To alleviate this, we propose an alternative information retrieval (IR)-styled approach to the CRS item recommendation task, where we represent conversations as queries and items as documents to be retrieved. We expand the document representation used for retrieval with conversations from the training set. With a simple BM25-based retriever, we show that our task formulation compares favorably with much more complex baselines using complex external knowledge on a popular CRS benchmark. We demonstrate further improvements using user-centric modeling and data augmentation to counter the cold start problem for CRSs.

Conversational Recommendation as Retrieval: A Simple, Strong Baseline

Dialogue state tracking (DST) is designed to track the dialogue state during the conversations between users and systems, which is the core of task-oriented dialogue systems. Mainstream models predict the values for each slot with fully token-wise slot attention from dialogue history. However, such operations may result in overlooking the neighboring relationship. Moreover, it may lead the model to assign probability mass to irrelevant parts, while these parts contribute little. It becomes severe with the increase in dialogue length. Therefore, we investigate sparse local slot attention for DST in this work. Slot-specific local semantic information is obtained at a sub-sampled temporal resolution capturing local dependencies for each slot. Then these local representations are attended with sparse attention weights to guide the model to pay attention to relevant parts of local information for subsequent state value prediction. The experimental results on MultiWOZ 2.0 and 2.4 datasets show that the proposed approach effectively improves the performance of ontology-based dialogue state tracking, and performs better than token-wise attention for long dialogues.

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TransESC: Smoothing Emotional Support Conversation via Turn-Level State Transition

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Don't Lose Yourself! Empathetic Response Generation via Explicit Self-Other Awareness

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TransESC: Smoothing Emotional Support Conversation via Turn-Level State Transition

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Don't Lose Yourself! Empathetic Response Generation via Explicit Self-Other Awareness

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