Canada

As a critical step to achieve human-like chatbots, empathetic response generation has attained increasing interests. Previous attempts are incomplete and not sufficient enough to elicit empathy because they only stay on the initial stage of empathy to automatically sense and simulate the feelings and thoughts of others via other-awareness. However, they ignore to include self-awareness to consider the own views of the self in their responses, which is a crucial process to achieve the empathy. To this end, we propose to generate Empathetic response with explicit Self-Other Awareness (EmpSOA). Specifically, three stages, self-other differentiation, self-other modulation and self-other generation, are devised to clearly maintain, regulate and inject the self-other aware information into the process of empathetic response generation. Both automatic and human evaluations on the benchmark dataset demonstrate the superiority of EmpSOA to generate more empathetic responses. \footnote{Our source code will be publicly available.}

ACL 2023

Don&#39;t Lose Yourself! Empathetic Response Generation via Explicit Self-Other Awareness

dialogue response generation and psychology and computing

empathetic dialogue

### Welcome to ACL 2023, the 61st Annual Meeting of the Association for Computational Linguistics! 
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Don't Lose Yourself! Empathetic Response Generation via Explicit Self-Other Awareness

poster

Multilingual neural machine translation (MNMT) aims to build a unified model for many language directions. Existing monolithic models for MNMT encounter two challenges: parameter interference among languages and inefficient inference for large models.In this paper, we revisit the classic multi-way structures and develop a detachable model by assigning each language (or group of languages) to an individual branch that supports plug-and-play training and inference. To address the needs of learning representations for all languages in a unified space, we propose a novel efficient training recipe, upon which we build an effective detachable model, Lego-MT.For a fair comparison, we collect data from OPUS and build a translation benchmark covering 433 languages and 1.3B parallel data. Experiments show that Lego-MT with 1.2B parameters brings an average gain of 3.2 spBLEU. It even outperforms M2M-100 with 12B parameters. The proposed training recipe brings a 28.2$\times$ speedup over the conventional multi-way training method.\footnote{code and data repo: \url{https://github.com/CONE-MT/Lego-MT.git}.}

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Lego-MT: Learning Detachable Models for Massively Multilingual Machine Translation

Existing solutions to zero-shot text classification either conduct prompting with pre-trained language models, which is sensitive to the choices of templates, or rely on large-scale annotated data of relevant tasks for meta-tuning. In this work, we propose a new paradigm based on self-supervised learning to solve zero-shot text classification tasks by tuning the language models with unlabeled data, called self-supervised tuning. By exploring the inherent structure of free texts, we propose a new learning objective called first sentence prediction to bridge the gap between unlabeled data and text classification tasks. After tuning the model to learn to predict the first sentence in a paragraph based on the rest, the model is able to conduct zero-shot inference on unseen tasks such as topic classification and sentiment analysis. Experimental results show that our model outperforms the state-of-the-art baselines on 7 out of 10 tasks. Moreover, the analysis reveals that our model is less sensitive to the prompt design. Our code and pre-trained models are publicly available at https://github.com/DAMO-NLP-SG/SSTuning.

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Zero-Shot Text Classification via Self-Supervised Tuning

This work examines the presence of modularity in pre-trained Transformers, a feature commonly found in human brains and thought to be vital for general intelligence. In analogy to human brains, we consider two main characteristics of modularity: (1) functional specialization of neurons: we evaluate whether each neuron is mainly specialized in a certain function, and find that the answer is yes. (2) function-based neuron grouping: we explore to find a structure that groups neurons into modules by function, and each module works for its corresponding function. Given the enormous amount of possible structures, we focus on Mixture-of-Experts as a promising candidate, which partitions neurons into experts and usually activates different experts for different inputs. Experimental results show that there are functional experts, where clustered are the neurons specialized in a certain function. Moreover, perturbing the activations of functional experts significantly affects the corresponding function. Finally, we study how modularity emerges during pre-training, and find that the modular structure is stabilized at the early stage, which is faster than neuron stabilization. It suggests that Transformer first constructs the modular structure and then learns fine-grained neuron functions. Our code and data are available at https://github.com/THUNLP/modularity-analysis.

Emergent Modularity in Pre-trained Transformers

User and product information associated with a review is useful for sentiment polarity prediction. Typical approaches incorporating such information focus on modeling users and products as implicitly learned representation vectors. Most do not exploit the potential of historical reviews, or those that currently do require unnecessary modifications to model architectureor do not make full use of user/product associations. The contribution of this work is twofold: i) a method to explicitly employ historical reviews belonging to the same user/product in initializing representations, and ii) efficient incorporation of textual associations between users and products via a user-product cross-context module. Experiments on the IMDb, Yelp-2013 and Yelp-2014 English benchmarks with BERT, SpanBERT and Longformer pretrained language models show that our approach substantially outperforms previous state-of-the-art.

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Exploiting Rich Textual User-Product Context for Improving Personalized Sentiment Analysis

We identify the robust overfitting issue for pre-trained language models by showing that the robust test loss increases as the epoch grows. Through comprehensive exploration of the robust loss on the training set, we attribute robust overfitting to the model's memorization of the adversarial training data. We attempt to mitigate robust overfitting by combining regularization methods with adversarial training. Following the philosophy that prevents the model from memorizing the adversarial data, we find that flooding, a regularization method with loss scaling, can mitigate robust overfitting for pre-trained language models. Eventually, we investigate the effect of flooding levels and evaluate the models' adversarial robustness under textual attacks. Extensive experiments demonstrate that our methods can mitigate robust overfitting upon three top adversarial training methods and further promote adversarial robustness.

Exploring Robust Overfitting for Pre-trained Language Models

Pretrained multilingual Transformers have achieved great success in cross-lingual transfer learning. Current methods typically activate the cross-lingual transferability of multilingual Transformers by fine-tuning them on end-task data. However, the methods cannot perform cross-lingual transfer when end-task data are unavailable. In this work, we explore whether the cross-lingual transferability can be activated without end-task data. We propose a cross-lingual transfer method, named PlugIn-X. PlugIn-X disassembles monolingual and multilingual Transformers into sub-modules, and reassembles them to be the multilingual end-task model. After representation adaptation, PlugIn-X finally performs cross-lingual transfer in a plug-and-play style. Experimental results show that PlugIn-X successfully activates the cross-lingual transferability of multilingual Transformers without accessing end-task data. Moreover, we analyze how the cross-model representation alignment affects the cross-lingual transferability.

Can Cross-Lingual Transferability of Multilingual Transformers Be Activated Without End-Task Data?

The machine reading comprehension (MRC) of user manuals has huge potential in customer service. However, current methods have trouble answering complex questions. Therefore, we introduce the knowing-how & knowing-that task that requires the model to answer factoid-style, procedure-style, and inconsistent questions about user manuals. We resolve this task by jointly representing the sTeps and fActs in a gRAh (TARA), which supports a unified inference of various questions. Towards a systematical benchmarking study, we design a heuristic method to automatically parse user manuals into TARAs and build an annotated dataset to test the model's ability in answering real-world questions. Empirical results demonstrate that representing user manuals as TARAs is a desired solution for the MRC of user manuals. An in-depth investigation of TARA further sheds light on the issues and broader impacts of future representations of user manuals. We hope our work can move the MRC of user manuals to a more complex and realistic stage.

Knowing-how & Knowing-that: A New Task for Machine Comprehension of User Manuals

In the wake of responsible AI, interpretability methods, which attempt to provide an explanation for the predictions of neural models have seen rapid progress. In this work, we are concerned with explanations that are applicable to natural language processing (NLP) models and tasks, and we focus specifically on the analysis of counterfactual, contrastive explanations. We note that while there have been several explainers proposed to produce counterfactual explanations, their behaviour can vary significantly and the lack of a universal ground truth for the counterfactual edits imposes an insuperable barrier on their evaluation. We propose a new back translation-inspired evaluation methodology that utilises earlier outputs of the explainer as ground truth proxies to investigate the consistency of explainers. We show that by iteratively feeding the counterfactual to the explainer we can obtain valuable insights into the behaviour of both the predictor and the explainer models, and infer patterns that would be otherwise obscured. Using this methodology, we conduct a thorough analysis and propose a novel metric to evaluate the consistency of counterfactual generation approaches with different characteristics across available performance indicators.

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Counterfactuals of Counterfactuals: a back-translation-inspired approach to analyse counterfactual editors

Languages are dynamic entities, where the meanings associated with words constantly change with time.Detecting the semantic variation of words is an important task for various NLP applications that must make time-sensitive predictions.Existing work on semantic variation prediction have predominantly focused on comparing some form of an averaged contextualised representation of a target word computed from a given corpus.However, some of the previously associated meanings of a target word can become obsolete over time (e.g. meaning of gay as happy), while novel usages of existing words are observed (e.g. meaning of cell as a mobile phone).We argue that mean representations alone cannot accurately capture such semantic variations and propose a method that uses the entire cohort of the contextualised embeddings of the target word, which we refer to as the sibling distribution.Experimental results on SemEval-2020 Task 1 benchmark dataset for semantic variation prediction show that our method outperforms prior work that consider only the mean embeddings, and is comparable to the current state-of-the-art. Moreover, a qualitative analysis shows that our method detects important semantic changes in words that are not captured by the existing methods.

Unsupervised Semantic Variation Prediction using the Distribution of Sibling Embeddings

Learning quality document embeddings is a fundamental problem in natural language processing (NLP), information retrieval (IR), recommendation systems, and search engines. Despite recent advances in the development of transformer-based models that produce sentence embeddings with self-contrastive learning, the encoding of long documents (Ks of words) is still challenging with respect to both efficiency and quality considerations. Therefore, we train Longfomer-based document encoders using a state-of-the-art unsupervised contrastive learning method (SimCSE). Further on, we complement the baseline method -siamese neural network- with additional convex neural networks based on functional Bregman divergence aiming to enhance the quality of the output document representations. We show that overall the combination of a self-contrastive siamese network and our proposed neural Bregman network outperforms the baselines in two linear classification settings on three long document topic classification tasks from the legal and biomedical domains.

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