Mexico

Detecting dialogue breakdown in real time is critical for conversational AI systems, because it enables taking corrective action to successfully complete a task. In spoken dialog systems, this breakdown can be caused by a variety of unexpected situations including high levels of background noise, causing STT mistranscriptions, or unexpected user flows. In particular, industry settings like healthcare, require high precision and high flexibility to navigate differently based on the conversation history and dialogue states. This makes it both more challenging and more critical to accurately detect dialog breakdown. To accurately detect breakdown, we found it requires processing audio inputs along with downstream NLP model inferences on transcribed text in real time. In this paper, we introduce a Multimodal Contextual Dialogue Breakdown (MultConDB) model. This model significantly outperforms other known best models by achieving an F1 of 69.27.

NAACL 2024

Multimodal Contextual Dialogue Breakdown Detection for Conversational AI Models

dialogue breakdown detection

multimodality

conversational ai

stages 

COLING, the International Conference on Computational Linguistics, is one of the premier conferences for natural language processing and computational linguistics. Often grouped within the field of artificial intelligence, but actually pre-dating the development of artificial intelligence, advances in computational linguistics and natural language processing are now some of the major drivers behind the use of artificial intelligence for commercial and social applications – for example, on-line search, machine translation and with voice-assisted conversational devices.

First established in 1965, the biennial COLING conference is held in diverse parts of the globe and attracts participants from both top-ranked research centers and emerging countries. Today, the most important developments in our field are taking place not only in universities and academic research institutes, but also in industrial research departments and in technological startups. COLING conferences provide opportunities for all these communities to showcase their exciting developments.

COLING 2020

COLING, the International Conference on Computational Linguistics, is one of the premier conferences for natural language processing and computational linguistics. Often grouped within the field of artificial intelligence, but actually pre-dating the development of artificial intelligence, advances in computational linguistics and natural language processing are now some of the major drivers behind the use of artificial intelligence for commercial and social applications – for example, on-line search, machine translation and with voice-assisted conversational devices.

poster

## Welcome to 2024 Annual Conference of the North American Chapter of the Association for Computational Linguistics!
This year, the conference is in Mexico City. NAACL was actually already planned for Mexico City in 2021, but due to the pandemic the entire conference was moved online. This year, finally, we get to go! So it is my sincere pleasure to welcome you to Mexico City, whether in person or virtually. Having the conference in Mexico City is a good opportunity to emphasize that NAACL is our flagship conference for ACL members not only in North America but also in Central and South America, even though NAACL has been bearing “North” in its name. At this year’s conference, we have a theme to match, with a theme track on the Languages of Latin America to showcase the linguistic diversity of the region.
 
The opportunity to present at NAACL should not depend on a researcher’s travel budget, or their family status. This is why it is so important to make virtual participation at NAACL as good an experience as possible – but we want to also provide a good experience for in-person participants. As a community, we are still working out the best way to do that. This year at NAACL, we are trying out a big virtual poster session ahead of the conference, with the hope that this will make make for a lively and interactive experience. At the same time, we are reducing virtual oral presentations, which seem to be particularly tricky to make to work well. A big thanks to the NAACL program chairs and to Luciana Benotti for all their ideas and work to improve the virtual experience. And participants, virtual as well as in-person: Please let us know what worked for you and what didn’t, so we can continue to improve hybrid conferences. 
 
I have been lucky to work with many amazing people. Without their insight, dedication and patience, and without the many hours of work they put in, NAACL would not have been possible. A huge thank you to the program chairs Helena Gomez, Kevin Duh, and Steve Bethard – you are the best! 
 
Finally, I would like to thank all authors, invited speakers and panelists, area chairs and reviewers, the volunteers organizing and chairing sessions, and all attendees, in-person and virtual. Thank you for helping us make NAACL 2024 come to life. 
 
Welcome and hope you all enjoy the conference! 
Katrin Erk 
The University of Texas at Austin 
NAACL-2024 General Chair 
*You can read the full Welcome message in the [Conference Handbook (downloadable)](https://drive.google.com/file/d/1H1NvW0VASQjkSCYgw3mr-3l4yYDSxz6B/view?usp=sharing)*

To access the event page you need to register [**here.**](http://acl.swoogo.com/naacl2024) 
Your access to the event page is limited based on your registration type. If you registered for workshops only, you will gain access to full workshops content on the day of the workshops program.

Please register!

2024 Annual Conference of the North American Chapter of the Association for Computational Linguistics

Despite remarkable advancements in mitigating hallucinations in large language models (LLMs) by retrieval augmentation, it remains challenging to measure the reliability of LLMs using static question-answering (QA) data. Specifically, given the potential of data contamination (e.g., leading to memorization), good static benchmark performance does not ensure that model can reliably use the provided evidence for responding, which is essential to avoid hallucination when the required knowledge is new or private. Inspired by adversarial machine learning, we investigate the feasibility of automatically perturbing existing static one for dynamic evaluation. Specifically, this paper presents ReEval, an LLM-based framework using prompt chaining to perturb the original evidence for generating new test cases for evaluating the LLMs’ reliability in using new evidence for answering. We implement ReEval using ChatGPT and evaluate the resulting variants of two popular open-domain QA datasets on a collection of LLMs under various prompting settings. Our generated data is human-readable and useful to trigger hallucination in LLM. Accurate models on static data are observed to produce unsupported answers from the perturbed evidence, with pronounced accuracy drops across LLMs including GPT-4. We find that our adversarial examples are transferable across all considered LLMs. The examples generated by a small model can be used to evaluate a much larger model, making our approach cost-effective.

ReEval: Automatic Hallucination Evaluation for Retrieval-Augmented Large Language Models via Transferable Adversarial Attacks

With the rising human-like precision of Large Language Models (LLMs) in numerous tasks, their utilization in a variety of real-world applications is becoming more prevalent. Several studies have shown that LLMs excel on many standard NLP benchmarks. However, it is challenging to evaluate LLMs due to test dataset contamination and the limitations of traditional metrics. Since human evaluations are difficult to collect, there is a growing interest in the community to use LLMs themselves as reference-free evaluators for subjective metrics. However, past work has shown that LLM-based evaluators can exhibit bias and have poor alignment with human judgments. In this study, we propose a framework for an end-to-end assessment of LLMs as evaluators in multilingual scenarios. We create a carefully curated dataset, covering 10 languages containing native speaker judgments for the task of summarization. This dataset is created specifically to evaluate LLM-based evaluators, which we refer to as meta-evaluation (METAL). We compare the performance of LLM-based evaluators created using GPT-3.5-Turbo, GPT-4, and PaLM2. Our results indicate that LLM-based evaluators based on GPT-4 perform the best across languages, while GPT-3.5-Turbo performs poorly. Additionally, we perform an analysis of the reasoning provided by LLM-based evaluators and find that it often does not match the reasoning provided by human judges.

METAL: Towards Multilingual Meta-Evaluation

Knowledge probing assesses to which degree a language model (LM) has successfully learned relational knowledge during pre-training. Probing is an inexpensive way to compare LMs of different sizes and training configurations. However, previous approaches rely on the objective function used in pre-training LMs and are thus applicable only to masked or causal LMs. As a result, comparing different types of LMs becomes impossible. To address this, we propose an approach that uses an LM's inherent ability to estimate the log-likelihood of any given textual statement. We carefully design an evaluation dataset of 7,731 instances (40,916 in a larger variant) from which we produce alternative statements for each relational fact, one of which is correct. We then evaluate whether an LM correctly assigns the highest log-likelihood to the correct statement. Our experimental evaluation of 22 common LMs shows that our proposed framework, BEAR, can effectively probe for knowledge across different LM types. We release the BEAR datasets and an open-source framework that implements the probing approach to the research community to facilitate the evaluation and development of LMs.

BEAR: A Unified Framework for Evaluating Relational Knowledge in Causal and Masked Language Models

One way to personalize chatbot interactions is by establishing common ground with the intended reader. A domain where establishing mutual understanding could be particularly impactful is vaccine concerns and misinformation. Vaccine interventions are forms of messaging which aim to answer concerns expressed about vaccination. Tailoring responses in this domain is difficult, since opinions often have seemingly little ideological overlap. We define the task of tailoring vaccine interventions to a Common-Ground Opinion (CGO). Tailoring responses to a CGO involves meaningfully improving the answer by relating it to an opinion or belief the reader holds. In this paper we introduce Tailor-CGO, a dataset for evaluating how well responses are tailored to provided CGOs. We benchmark several major LLMs on this task; finding GPT-4-Turbo performs significantly better than others. We also build automatic evaluation metrics, including an efficient and accurate BERT model that outperforms finetuned LLMs, investigate how to successfully tailor vaccine messaging to CGOs, and provide actionable recommendations from this investigation. Tailor-CGO dataset and code available at: https://github.com/rickardstureborg/tailor-cgo

Tailoring Vaccine Messaging with Common-Ground Opinions

Recent advancements in large language models (LLMs) have underscored their importance in the evolution of artificial intelligence. However, despite extensive pretraining on multilingual datasets, available open-sourced LLMs exhibit limited effectiveness in processing Vietnamese. The challenge is exacerbated by the absence of systematic benchmark datasets and metrics tailored for Vietnamese LLM evaluation. To mitigate these issues, we have finetuned LLMs specifically for Vietnamese and developed a comprehensive evaluation framework encompassing 10 tasks and 31 metrics. We observe that finetuning can help LLMs transfer knowledge across languages, serving as an efficient way to bolster their capabilities in non-English languages. Moreover, our analysis indicates that larger models can introduce more biases and uncalibrated outputs and the key factor influencing LLM performance is the quality of the training or finetuning datasets. These insights underscore the significance of meticulous finetuning with high-quality datasets in enhancing LLM performance.

Crossing Linguistic Horizons: Finetuning and Comprehensive Evaluation of Vietnamese Large Language Models

Current Conversational AI systems employ different machine learning pipelines, as well as external knowledge sources and business logic to predict the next action. Maintaining various components in dialogue managers’ pipeline adds complexity in expansion and updates, increases processing time, and causes additive noise through the pipeline that can lead to incorrect next action prediction. This paper investigates graph integration into language transformers to improve understanding the relation-
ships between humans’ utterances, previous, and next actions without the dependency on external sources or components. Experimental analyses on real calls indicate that the proposed Graph Integrated Language Transformer models can achieve higher performance compared to other production level conversational AI systems in driving interactive calls with human users in real-world settings.

Graph Integrated Language Transformers for Next Action Prediction in Complex Phone Calls

Large Language Models (LLMs) have demonstrated impressive capabilities to solve a wide range of tasks without being explicitly fine-tuned on task-specific datasets. However, deploying LLMs in the real world is not trivial, as it requires substantial computing resources. In this paper, we investigate whether smaller, compact LLMs are a good alternative to the comparatively Larger LLMs2 to address significant costs associated with utilizing LLMs in the real world. In this regard, we study the meeting summarization task in a real-world industrial environment and conduct extensive experiments by comparing the performance of fine-tuned compact LLMs (e.g., FLAN-T5, TinyLLaMA, LiteLLaMA) with zero-shot larger LLMs (e.g., LLaMA-2, GPT-3.5, PaLM-2). We observe that most smaller LLMs, even after fine-tuning, fail to outperform larger zero-shot LLMs in meeting summarization datasets. However, a notable exception is FLAN-T5 (780M parameters), which performs on par or even better than many zero-shot Larger LLMs (from 7B to above 70B parameters), while being significantly smaller. This makes compact LLMs like FLAN-T5 a suitable cost-efficient solution for real-world industrial deployment.

Tiny Titans: Can Smaller Large Language Models Punch Above Their Weight in the Real World for Meeting Summarization?

Large Language Models (LLM) provide significant value in question answering (QA) scenarios and have practical application in complex decision-making contexts, such as biodiversity conservation. However, despite substantial performance improvements, they may still produce inaccurate outcomes. Consequently, incorporating uncertainty quantification alongside predictions is essential for mitigating the potential risks associated with their use. 
This study introduces an exploratory analysis of the application of Monte Carlo Dropout (MCD) and Expected Calibration Error (ECE) to assess the uncertainty of generative language models. To that end, we analyzed two publicly available language models (Falcon-7B and DistilGPT- 2). Our findings suggest the viability of employing ECE as a metric to estimate uncertainty in generative LLM. 
The findings from this research contribute to a broader project aiming at facilitating free and open access to standardized and integrated data and services about Costa Rica’s biodiversity to support the development of science, education, and biodiversity conservation.

Uncertainty Estimation in Large Language Models to Support Biodiversity Conservation

Task-orientated conversational agents interact with users and assist them via leveraging external APIs. A typical task-oriented conversational system can be broken down into three phases: external API selection, argument filling, and response generation. The focus of our work is the task of argument filling, which is in charge of accurately providing arguments required by the selected API. Upon comprehending the dialogue history and the pre-defined API schema, the argument filling task is expected to provide the external API with the necessary information to generate a desirable agent action. In this paper, we study the application of Large Language Models (LLMs) for the problem of API argument filling task. Our initial investigation reveals that LLMs require an additional grounding process to successfully perform argument filling, inspiring us to design training and prompting frameworks to ground their responses. Our experimental results demonstrate that when paired with proposed techniques, the argument filling performance of LLMs noticeably improves, paving a new way toward building an automated argument filling framework.

LLM-based Frameworks for API Argument Filling in Task-Oriented Conversational Systems

Contextual biasing enables speech recognizers to transcribe important phrases in the speaker’s context, such as contact names, even if they are rare in, or absent from, the training data. Attention-based biasing is a leading approach which allows for full end-to-end cotraining of the recognizer and biasing system and requires no separate inference-time components. Such biasers typically consist of a context encoder; followed by a context filter which narrows down the context to apply, improving per step inference time; and, finally, context application via cross attention. Though much work has gone into optimizing per-frame performance, the context encoder is at least as important: recognition cannot begin before context encoding ends. Here, we show the lightweight phrase selection pass can be moved before context encoding, resulting in a speedup of up to 16.1 times and enabling biasing to scale to 20K phrases with a maximum pre-decoding delay under 33ms. With the addition of phrase- and wordpiece-level cross-entropy losses, our technique also achieves up to a 37.5% relative WER reduction over the baseline without the losses and lightweight phrase selection pass.

Downloads

Next from NAACL 2024

ReEval: Automatic Hallucination Evaluation for Retrieval-Augmented Large Language Models via Transferable Adversarial Attacks

Similar lecture

A Co-Attentive Cross-Lingual Neural Model for Dialogue Breakdown Detection