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This paper presents a schema-aware end-to-end neural network model for handling task-oriented dialogues based on a dynamic set of slots within a schema. Contrary to existing studies that proposed end-to-end approaches for task-oriented dialogue systems by relying on a unified schema across domains, we design our approach to support a domain covering multiple services where diverse schemas are available. To enable better generalizability among services and domains with different schemas, we supply the schema&#39;s context information including slot descriptions and value constraints to the model. The experimental results on a well-known Schema-Guided Dialogue (SGD) dataset demonstrated the performance improvement by the proposed model compared to state-of-the-art baselines in terms of end-to-end modeling, dialogue state tracking task, and generalization on new services and domains using a limited number of dialogues.

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ACL 2023

End-to-End Task-Oriented Dialogue Systems Based on Schema

end-to-end modeling

schema

task-oriented dialogue systems

dialogue state tracking

The purpose of the AAAI conference is to promote research in artificial intelligence (AI) and scientific exchange among AI researchers, practitioners, scientists, and engineers in affiliated disciplines. 

AAAI 2022

This paper presents a schema-aware end-to-end neural network model for handling task-oriented dialogues based on a dynamic set of slots within a schema. Contrary to existing studies that proposed end-to-end approaches for task-oriented dialogue systems by relying on a unified schema across domains, we design our approach to support a domain covering multiple services where diverse schemas are available. To enable better generalizability among services and domains with different schemas, we supply the schema's context information including slot descriptions and value constraints to the model. The experimental results on a well-known Schema-Guided Dialogue (SGD) dataset demonstrated the performance improvement by the proposed model compared to state-of-the-art baselines in terms of end-to-end modeling, dialogue state tracking task, and generalization on new services and domains using a limited number of dialogues.

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poster

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Hierarchical topic models have been employed to organize a large number of diverse topics from corpora into a latent tree structure. However, existing models yield fragmented topics with overlapping themes whose expected probability becomes exponentially smaller along the depth of the tree.To solve this intrinsic problem, we propose a scale-invariant infinite hierarchical topic model (ihLDA). The ihLDA adaptively adjusts the topic creation to make the expected topic probability decay considerably slower than that in existing models. Thus, it facilitates the estimation of deeper topic structures encompassing diverse topics in a corpus. Furthermore, the ihLDA extends a widely used tree-structured prior (Adams et al., 2010) in a hierarchical Bayesian way, which enables drawing an infinite topic tree from the base tree while efficiently sampling the topic assignments for the words.Experiments demonstrate that the ihLDA has better topic uniqueness and hierarchical diversity thanexisting approaches, including state-of-the-art neural models.

Scale-Invariant Infinite Hierarchical Topic Model

This paper proposes a new task of commonsense question generation, which aims to yield deep-level and to-the-point questions from the text. Their answers need to reason over disjoint relevant contexts and external commonsense knowledge, such as encyclopedic facts and causality. The knowledge may not be explicitly mentioned in the text but is used by most humans for problem-shooting. Such complex reasoning with hidden contexts involves deep semantic understanding. Thus, this task has great application value, such as making high-quality quizzes in advanced exams. Due to the lack of modeling complexity, existing methods may produce shallow questions that can be answered by simple word matching. To address these challenges, we propose a new QG model by simultaneously considering asking contents, expressive ways, and answering complexity. We first retrieve text-related commonsense context. Then we disentangle the key factors that control questions in terms of reasoning content and verbalized way. Independence priors and constraints are imposed to facilitate disentanglement. We further develop a discriminator to promote the deep results by considering their answering complexity. Through adversarial inference, we learn the latent factors from data. By sampling the expressive factor from the data distributions, diverse questions can be yielded. Evaluations of two typical data sets show the effectiveness of our approach.

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Generating Deep Questions with Commonsense Reasoning Ability from the Text by Disentangled Adversarial Inference

Existing dialogue models may encounter scenarios which are not well-represented in the training data, and as a result generate responses that are unnatural, inappropriate, or unhelpful. We propose the "Ask an Expert'' framework in which the model is trained with access to an "expert'' which it can consult at each turn. Advice is solicited via a structured dialogue with the expert, and the model is optimized to selectively utilize (or ignore) it given the context and dialogue history. In this work the expert takes the form of an LLM.We evaluate this framework in a mental health support domain, where the structure of the expert conversation is outlined by pre-specified prompts which reflect a reasoning strategy taught to practitioners in the field. Blenderbot models utilizing "Ask an Expert'' show quality improvements across all expert sizes, including those with fewer parameters than the dialogue model itself. Our best model provides a ~10% improvement over baselines, approaching human-level scores on "engingingness'' and "helpfulness'' metrics.

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Ask an Expert: Leveraging Language Models to Improve Strategic Reasoning in Goal-Oriented Dialogue Models

Question and answer generation (QAG) consists of generating a set of question-answer pairs given a context (e.g.\ a paragraph). This task has a variety of applications, such as data augmentation for question answering (QA) models, information retrieval and education. In this paper, we establish baselines with three different QAG methodologies that leverage sequence-to-sequence language model (LM) fine-tuning. Experiments show that an end-to-end QAG model, which is computationally light at both training and inference times, is generally robust and outperforms other more convoluted approaches. However, there are differences depending on the underlying generative LM. Finally, our analysis shows that QA models fine-tuned solely on generated question-answer pairs can be competitive when compared to supervised QA models trained on human-labeled data.

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An Empirical Comparison of LM-based Question and Answer Generation Methods

Hierarchical Text Classification (HTC) is an essential and challenging subtask of multi-label text classification with a taxonomic hierarchy. Recent advances in deep learning and pre-trained language models have led to significant breakthroughs in the HTC problem. However, despite their effectiveness, these methods are often restricted by a lack of domain knowledge, which leads them to make mistakes in a variety of situations. Generally, when manually classifying a specific document to the taxonomic hierarchy, experts make inference based on their prior knowledge and experience. For machines to achieve this capability, we propose a novel Knowledge-enabled Hierarchical Text Classification model (K-HTC), which incorporates knowledge graphs into HTC. Specifically, K-HTC innovatively integrates knowledge into both the text representation and hierarchical label learning process, addressing the knowledge limitations of traditional methods. Additionally, a novel knowledge-aware contrastive learning strategy is proposed to further exploit the information inherent in the data. Extensive experiments on two publicly available HTC datasets show the efficacy of our proposed method, and indicate the necessity of incorporating knowledge graphs in HTC tasks.

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Enhancing Hierarchical Text Classification through Knowledge Graph Integration

Steering language generation towards objectives or away from undesired content has been a long-standing goal in utilizing language models (LM). Recent work has demonstrated reinforcement learning and weighted decoding as effective approaches to achieve a higher level of language control and quality with pros and cons. In this work, we propose a novel critic decoding method for controlled language generation (CriticControl) that combines the strengths of reinforcement learning and weighted decoding. Specifically, we adopt the actor-critic framework and train an LM-steering critic from reward models. Similar to weighted decoding, our method freezes the language model and manipulates the output token distribution using a critic to improve training efficiency and stability. Evaluation of our method on three controlled generation tasks, topic control, sentiment control, and detoxification, shows that our approach generates more coherent and well-controlled texts than previous methods. In addition, CriticControl demonstrates superior generalization ability in zero-shot settings. Human evaluation studies also corroborate our findings.

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Critic-Guided Decoding for Controlled Text Generation

Continual pre-training is the paradigm where pre-trained language models (PLMs) continually acquire fresh knowledge from growing data and gradually get upgraded. Before an upgraded PLM is released, we may have tuned the original PLM for various tasks and stored the adapted weights. However, when tuning the upgraded PLM, these outdated adapted weights will typically be ignored and discarded, causing a potential waste of resources. We bring this issue to the forefront and contend that proper algorithms for recycling outdated adapted weights should be developed. To this end, we formulate the task of recyclable tuning for continual pre-training. In pilot studies, we find that after continual pre-training, the upgraded PLM remains compatible with the outdated adapted weights to some extent. Motivated by this finding, we analyze the connection between continually pre-trained PLMs from two novel aspects, i.e., mode connectivity, and functional similarity. Based on the corresponding findings, we propose both an initialization-based method and a distillation-based method for our task. We demonstrate their feasibility in improving the convergence and performance for tuning the upgraded PLM. We also show that both methods can be combined to achieve better performance.

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Recyclable Tuning for Continual Pre-training

Incorporating contrastive learning objectives in sentence representation learning (SRL) has yielded significant improvements on many sentence-level NLP tasks. However, it is not well understood why contrastive learning works for learning sentence-level semantics. In this paper, we aim to help guide future designs of sentence representation learning methods by taking a closer look at contrastive SRL through the lens of isotropy, contextualization and learning dynamics. We interpret its successes through the geometry of the representation shifts and show that contrastive learning brings isotropy, and drives high intra-sentence similarity: when in the same sentence, tokens converge to similar positions in the semantic space. We also find that what we formalize as "spurious contextualization" is mitigated for semantically meaningful tokens, while augmented for functional ones. We find that the embedding space is directed towards the origin during training, with more areas now better defined. We ablate these findings by observing the learning dynamics with different training temperatures, batch sizes and pooling methods.

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On Isotropy, Contextualization and Learning Dynamics of Contrastive-based Sentence Representation Learning

Hot news is one of the most popular topics in daily conversations. However, news grounded conversation has long been stymied by the lack of well-designed task definition and scarce data. In this paper, we propose a novel task, Proactive News Grounded Conversation, in which a dialogue system can proactively lead the conversation based on some key topics of the news. In addition, both information-seeking and chit-chat scenarios are included realistically, where the user may ask a series of questions about the news details or express their opinions and be eager to chat. To further develop this novel task, we collect a human-to-human Chinese dialogue dataset NewsDialogues, which includes 1K conversations with a total of 14.6K utterances and detailed annotations for target topics and knowledge spans. Furthermore, we propose a method named Predict-Generate-Rank, consisting of a generator for grounded knowledge prediction and response generation, and a ranker for the ranking of multiple responses to alleviate the exposure bias. We conduct comprehensive experiments to demonstrate the effectiveness of the proposed method and further present several key findings and challenges to prompt future research.

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NewsDialogues: Towards Proactive News Grounded Conversation

Out-of-Domain (OOD) Intent Classification and New Intent Discovering are two basic and critical tasks in the Task-Oriented Dialogue System, which are typically treated two independent tasks. Classification focuses on identifying intents beyond the predefined set of the dialog system, but it will not further differentiate detected OOD intents in fine granularity. Discovering focuses on how to cluster unlabeled samples according to their semantic representation, which relies heavily on prior knowledge and can not provide label information for the formed clusters. To be closer to the real user-facing scenarios, we introduce a task paradigm to extend Classification with Discovering referred as Open Environment Intent Prediction, which is to make a further fine-grained discovery of OOD based on OOD Intent Classification. Using various widely-used generative models as an archetype, we propose a general scheme for Open Environment Intent Prediction. In a nutshell, we first perform intent detection to identify the In-domain (IND) samples and then generate labels for those identified as OOD. With these generated labels, we can discover new general intents and provide label information for them. We develop a suite of benchmarks on the existing intent datasets and present a simple yet effective implementation. Extensive experiments demonstrate that our method establishes substantial improvement compared to the baselines.

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