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Task-oriented dialogues often require agents to enact complex, multi-step procedures in order to meet user requests. While large language models have found success automating these dialogues in constrained environments, their widespread deployment is limited by the substantial quantities of task-specific data required for training. The following paper presents a data-efficient solution to constructing dialogue systems, leveraging explicit instructions derived from agent guidelines, such as company policies or customer service manuals. Our proposed Knowledge-Augmented Dialogue System (KADS) combines a large language model with a knowledge retrieval module that pulls documents outlining relevant procedures from a predefined set of policies, given a user-agent interaction. To train this system, we introduce a semi-supervised pre-training scheme that employs dialogue-document matching and action-oriented masked language modeling with partial parameter freezing. We evaluate the effectiveness of our approach on prominent task-oriented dialogue datasets, Action-Based Conversations Dataset and Schema-Guided Dialogue, for two dialogue tasks: action state tracking and workflow discovery. Our results demonstrate that procedural knowledge augmentation improves accuracy predicting in- and out-of-distribution actions while preserving high performance in settings with low or sparse data.

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ACL 2023

Leveraging Explicit Procedural Instructions for Data-Efficient Action Prediction

llm guardrails

conversational ai

knowledge bases

### Welcome to ACL 2023, the 61st Annual Meeting of the Association for Computational Linguistics! 
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Task-oriented dialogues often require agents to enact complex, multi-step procedures in order to meet user requests. While large language models have found success automating these dialogues in constrained environments, their widespread deployment is limited by the substantial quantities of task-specific data required for training. The following paper presents a data-efficient solution to constructing dialogue systems, leveraging explicit instructions derived from agent guidelines, such as company policies or customer service manuals. Our proposed Knowledge-Augmented Dialogue System (KADS) combines a large language model with a knowledge retrieval module that pulls documents outlining relevant procedures from a predefined set of policies, given a user-agent interaction. To train this system, we introduce a semi-supervised pre-training scheme that employs dialogue-document matching and action-oriented masked language modeling with partial parameter freezing. We evaluate the effectiveness of our approach on prominent task-oriented dialogue datasets, Action-Based Conversations Dataset and Schema-Guided Dialogue, for two dialogue tasks: action state tracking and workflow discovery. Our results demonstrate that procedural knowledge augmentation improves accuracy predicting in- and out-of-distribution actions while preserving high performance in settings with low or sparse data.

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poster

The widely studied task of Natural Language Inference (NLI) requires a system to recognize whether one piece of text is textually entailed by another, i.e. whether the entirety of its meaning can be inferred from the other. In current NLI datasets and models, textual entailment relations are typically defined on the sentence- or paragraph-level. However, even a simple sentence often contains multiple propositions, i.e. distinct units of meaning conveyed by the sentence. As these propositions can carry different truth values in the context of a given premise, we argue for the need to recognize the textual entailment relation of each proposition in a sentence individually.We propose PropSegmEnt, a corpus of over 45K propositions annotated by expert human raters. Our dataset structure resembles the tasks of (1) segmenting sentences within a document to the set of propositions, and (2) classifying the entailment relation of each proposition with respect to a different yet topically-aligned document, i.e. documents describing the same event or entity. We establish strong baselines for the segmentation and entailment tasks. Through case studies on summary hallucination detection and document-level NLI, we demonstrate that our conceptual framework is potentially useful for understanding and explaining the compositionality of NLI labels.

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PropSegmEnt: A Large-Scale Corpus for Proposition-Level Segmentation and Entailment Recognition

Goal-oriented generative script learning aims to generate subsequent steps to reach a particular goal, which is an essential task to assist robots or humans in performing stereotypical activities. An important aspect of this process is the ability to capture historical states visually, which provides detailed information that is not covered by text and will guide subsequent steps. Therefore, we propose a new task, Multimedia Generative Script Learning, to generate subsequent steps by tracking historical states in both text and vision modalities, as well as presenting the first benchmark containing 5,652 tasks and 79,089 multimedia steps. This task is challenging in three aspects: the multimedia challenge of capturing the visual states in images, the induction challenge of performing unseen tasks, and the diversity challenge of covering different information in individual steps. We propose to encode visual state changes through a selective multimedia encoder to address the multimedia challenge, transfer knowledge from previously observed tasks using a retrieval-augmented decoder to overcome the induction challenge, and further present distinct information at each step by optimizing a diversity-oriented contrastive learning objective. We define metrics to evaluate both generation and inductive quality. Experiment results demonstrate that our approach significantly outperforms strong baselines

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Multimedia Generative Script Learning for Task Planning

This paper presents Structure Aware Dense Retrieval (SANTA) model, which encodes user queries and structured data in one universal embedding space for retrieving structured data. SANTA proposes two pretraining methods to make language models structure-aware and learn effective representations for structured data: 1) Structured Data Alignment, which utilizes the natural alignment relations between structured data and unstructured data for structure-aware pretraining. It contrastively trains language models to represent multi-modal text data and teaches models to distinguish matched structured data for unstructured texts. 2) Masked Entity Prediction, which designs an entity-oriented mask strategy and asks language models to fill in the masked entities. Our experiments show that SANTA achieves state-of-the-art on code search and product search and conducts convincing results in the zero-shot setting. SANTA learns tailored representations for multi-modal text data by aligning structured and unstructured data pairs and capturing structural semantics by masking and predicting entities in the structured data. All codes are available at https://github.com/OpenMatch/OpenMatch.

Structure-Aware Language Model Pretraining Improves Dense Retrieval on Structured Data

Semantic understanding of programs has attracted great attention in the community. Inspired by recent successes of large language models (LLMs) in natural language understanding, tremendous progress has been made by treating programming language as another sort of natural language and training LLMs on corpora of program code. However, programs are essentially different from texts after all, in a sense that they are normally heavily structured and syntax-strict. In particular, programs and their basic units (i.e., functions and subroutines) are designed to demonstrate a variety of behaviors and/or provide possible outputs, given different inputs. The relationship between inputs and possible outputs/behaviors represents the functions/subroutines and profiles the program as a whole. Hence, we propose to incorporate such a relationship into learning, for achieving a deeper semantic understanding of programs. To obtain inputs that are representative enough to trigger the execution of most part of the code, we resort to fuzz testing and propose fuzz tuning to boost the performance of program understanding and code representation learning, given a pre-trained LLM. The effectiveness of the proposed method is verified on two program understanding tasks including code clone detection and code classification, and it outperforms current state-of-the-arts by large margins. Code is available at https://github.com/rabbitjy/FuzzTuning.

Understanding Programs by Exploiting (Fuzzing) Test Cases

Pretrained language models have achieved remarkable success in various natural language processing tasks. However, pretraining has recently shifted toward larger models and larger data, which has resulted in significant computational and energy costs. In this paper, we propose Influence Subset Selection (ISS) for language model, which explicitly utilizes end-task knowledge to select a tiny subset of the pretraining corpus. Specifically, the ISS selects the samples that will provide the most positive influence on the performance of the end task. Furthermore, we design a gradient matching-based influence estimation method, which can drastically reduce the computation time of influence. With only 0.45\% of the data and a three-orders-of-magnitude lower computational cost, ISS outperformed pretrained models (e.g., RoBERTa) on eight datasets covering four domains.

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Farewell to Aimless Large-scale Pretraining: Influential Subset Selection for Language Model

This paper presents a schema-aware end-to-end neural network model for handling task-oriented dialogues based on a dynamic set of slots within a schema. Contrary to existing studies that proposed end-to-end approaches for task-oriented dialogue systems by relying on a unified schema across domains, we design our approach to support a domain covering multiple services where diverse schemas are available. To enable better generalizability among services and domains with different schemas, we supply the schema's context information including slot descriptions and value constraints to the model. The experimental results on a well-known Schema-Guided Dialogue (SGD) dataset demonstrated the performance improvement by the proposed model compared to state-of-the-art baselines in terms of end-to-end modeling, dialogue state tracking task, and generalization on new services and domains using a limited number of dialogues.

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End-to-End Task-Oriented Dialogue Systems Based on Schema

Hierarchical topic models have been employed to organize a large number of diverse topics from corpora into a latent tree structure. However, existing models yield fragmented topics with overlapping themes whose expected probability becomes exponentially smaller along the depth of the tree.To solve this intrinsic problem, we propose a scale-invariant infinite hierarchical topic model (ihLDA). The ihLDA adaptively adjusts the topic creation to make the expected topic probability decay considerably slower than that in existing models. Thus, it facilitates the estimation of deeper topic structures encompassing diverse topics in a corpus. Furthermore, the ihLDA extends a widely used tree-structured prior (Adams et al., 2010) in a hierarchical Bayesian way, which enables drawing an infinite topic tree from the base tree while efficiently sampling the topic assignments for the words.Experiments demonstrate that the ihLDA has better topic uniqueness and hierarchical diversity thanexisting approaches, including state-of-the-art neural models.

Scale-Invariant Infinite Hierarchical Topic Model

This paper proposes a new task of commonsense question generation, which aims to yield deep-level and to-the-point questions from the text. Their answers need to reason over disjoint relevant contexts and external commonsense knowledge, such as encyclopedic facts and causality. The knowledge may not be explicitly mentioned in the text but is used by most humans for problem-shooting. Such complex reasoning with hidden contexts involves deep semantic understanding. Thus, this task has great application value, such as making high-quality quizzes in advanced exams. Due to the lack of modeling complexity, existing methods may produce shallow questions that can be answered by simple word matching. To address these challenges, we propose a new QG model by simultaneously considering asking contents, expressive ways, and answering complexity. We first retrieve text-related commonsense context. Then we disentangle the key factors that control questions in terms of reasoning content and verbalized way. Independence priors and constraints are imposed to facilitate disentanglement. We further develop a discriminator to promote the deep results by considering their answering complexity. Through adversarial inference, we learn the latent factors from data. By sampling the expressive factor from the data distributions, diverse questions can be yielded. Evaluations of two typical data sets show the effectiveness of our approach.

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Generating Deep Questions with Commonsense Reasoning Ability from the Text by Disentangled Adversarial Inference

Existing dialogue models may encounter scenarios which are not well-represented in the training data, and as a result generate responses that are unnatural, inappropriate, or unhelpful. We propose the "Ask an Expert'' framework in which the model is trained with access to an "expert'' which it can consult at each turn. Advice is solicited via a structured dialogue with the expert, and the model is optimized to selectively utilize (or ignore) it given the context and dialogue history. In this work the expert takes the form of an LLM.We evaluate this framework in a mental health support domain, where the structure of the expert conversation is outlined by pre-specified prompts which reflect a reasoning strategy taught to practitioners in the field. Blenderbot models utilizing "Ask an Expert'' show quality improvements across all expert sizes, including those with fewer parameters than the dialogue model itself. Our best model provides a ~10% improvement over baselines, approaching human-level scores on "engingingness'' and "helpfulness'' metrics.

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Ask an Expert: Leveraging Language Models to Improve Strategic Reasoning in Goal-Oriented Dialogue Models

Question and answer generation (QAG) consists of generating a set of question-answer pairs given a context (e.g.\ a paragraph). This task has a variety of applications, such as data augmentation for question answering (QA) models, information retrieval and education. In this paper, we establish baselines with three different QAG methodologies that leverage sequence-to-sequence language model (LM) fine-tuning. Experiments show that an end-to-end QAG model, which is computationally light at both training and inference times, is generally robust and outperforms other more convoluted approaches. However, there are differences depending on the underlying generative LM. Finally, our analysis shows that QA models fine-tuned solely on generated question-answer pairs can be competitive when compared to supervised QA models trained on human-labeled data.

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PropSegmEnt: A Large-Scale Corpus for Proposition-Level Segmentation and Entailment Recognition

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