Ireland

At the heart of improving conversational AI is the open problem of how to evaluate conversations. Issues with automatic metrics are well known (Liu et al., 2016), with human evaluations still considered the gold standard. Unfortunately, how to perform human evaluations is also an open problem: differing data collection methods have varying levels of human agreement and statistical sensitivity, resulting in differing amounts of human annotation hours and labor costs. In this work we compare five different crowdworker-based human evaluation methods and find that different methods are best depending on the types of models compared, with no clear winner across the board. While this highlights the open problems in the area, our analysis leads to advice of when to use which one, and possible future directions.

ACL 2022

Human Evaluation of Conversations is an Open Problem: comparing the sensitivity of various methods for evaluating dialogue agents

conversations

chatbot

conversational

crowdsourcing

evaluation

dialogue

# Welcome everyone to ACL 2022!

The 60th Annual Meeting of the Association for Computational Linguistics is taking place May 22-27, 2022 as a hybrid event, in Dublin and online. We are happy to welcome all of you to this anniversary edition with an almost 50-50 in-person and virtual participation. 
The main conference program features oral presentations, in-person and virtual posters and demo sessions, a plenary session for our best paper presentations and awards, three amazing keynote events and two new initiatives of invited talks: Spotlight Talks for Young Rising Stars (STIRS) and The Next Big Idea Talks. Posters (including Findings of ACL 2022) and demos are grouped by areas for both the in-person and the virtual sessions. For the virtual component, the talks will be on Zoom and the posters and the demos will be in GatherTown. The Student Research Workshop will have an oral session and a poster session as part of Poster Session 1. The program also features eight Tutorials and 28 Workshops. 

 
We wish you a wonderful conference! 
[**The ACL 2022 Organizing Committee**](https://www.2022.aclweb.org/organisers)
 
[**Conference Handbook**](https://drive.google.com/file/d/1_BUCMfhMVrjG9E2e71aHdHeE28KSje0l/view?usp=sharing) 
[**Mini Handbook**](https://drive.google.com/file/d/1qlBKl0wzmlVF1oCeMQl3BahLd9nLP5Ce/view?usp=sharing) 
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The Association for Computational Linguistics (ACL) is the premier international scientific and professional society for people working on computational problems involving human language, a field often referred to as either computational linguistics or natural language processing (NLP). 

workshop paper

Knowledge-grounded dialogue systems utilise external knowledge such as knowledge graphs to generate informative and appropriate responses. A crucial challenge of such systems is to select facts from a knowledge graph pertinent to the dialogue context for response generation. This fact selection can be formulated as path traversal over a knowledge graph conditioned on the dialogue context. Such paths can originate from facts mentioned in the dialogue history and terminate at the facts to be mentioned in the response. These walks, in turn, provide an explanation of the flow of the conversation. This work proposes KG-CRUSE, a simple, yet effective LSTM based decoder that utilises the semantic information in the dialogue history and the knowledge graph elements to generate such paths for effective conversation explanation. Extensive evaluations showed that our model outperforms the state-of-the-art models on the OpenDialKG dataset on multiple metrics.

KG-CRuSE: Recurrent Walks over Knowledge Graph for Explainable Conversation Reasoning using Semantic Embeddings

A multimodal conversational AI system answers questions, fulfills tasks, and emulates human conversations by understanding and expressing itself via multiple modalities. This paper motivates, defines, and mathematically formulates the multimodal conversational research objective. We provide a taxonomy of research required to solve the objective: multimodal representation, fusion, alignment, translation, and co-learning. We survey state-of-the-art datasets and approaches for each research area and highlight their limiting assumptions. Finally, we identify multimodal co-learning as a promising direction for multimodal conversational AI research.

Multimodal Conversational AI: A Survey of Datasets and Approaches

Human--computer conversation has long been an interest of artificial intelligence and natural language processing research. Recent years have seen a dramatic improvement in quality for both task-oriented and open-domain dialogue systems, and an increasing amount of research in the area. The goal of this work is threefold: (1) to provide an overview of recent advances in the field of open-domain dialogue, (2) to summarize issues related to ethics, bias, and fairness that the field has identified as well as typical errors of dialogue systems, and (3) to outline important future challenges. We hope that this work will be of interest to both new and experienced researchers in the area.

Open-domain Dialogue Generation: What We Can Do, Cannot Do, And Should Do Next

In this work, we evaluate various existing dialogue relevance metrics, find strong dependency on the dataset, often with poor correlation with human scores of relevance, and propose modifications to reduce data requirements and domain sensitivity while improving correlation. Our proposed metric achieves state-of-the-art performance on the HUMOD dataset while reducing measured sensitivity to dataset by 37%-66%. We achieve this without fine-tuning a pretrained language model, and using only 3,750 unannotated human dialogues and a single negative example. Despite these limitations, we demonstrate competitive performance on four datasets from different domains.

Relevance in Dialogue: Is Less More? An Empirical Comparison of Existing Metrics, and a Novel Simple Metric

While large pre-trained language models accumulate a lot of knowledge in their parameters, it has been demonstrated that augmenting it with non-parametric retrieval-based memory has a number of benefits ranging from improved accuracy to data efficiency for knowledge-focused tasks such as question answering. In this work, we apply retrieval-based modeling ideas to the challenging complex task of multi-domain task-oriented semantic parsing for conversational assistants. Our technique, RetroNLU, extends a sequence-to-sequence model architecture with a retrieval component, which is used to retrieve existing similar samples and present them as an additional context to the model. In particular, we analyze two settings, where we augment an input with (a) retrieved nearest neighbor utterances (utterance-nn), and (b) ground-truth semantic parses of nearest neighbor utterances (semparse-nn). Our technique outperforms the baseline method by 1.5% absolute macro-F1, especially at the low resource setting, matching the baseline model accuracy with only 40% of the complete data.

RetroNLU: Retrieval Augmented Task-Oriented Semantic Parsing

Personality traits influence human actions and thoughts, which is manifested in day to day conversations. Although glimpses of personality traits are observable in existing open domain conversation corpora, leveraging generic language modelling for response generation overlooks the interlocutor idiosyncrasies, resulting in non-customizable personality agnostic responses. With the motivation of enabling stylistically configurable response generators, in this paper we experiment with end-to-end mechanisms to ground neural response generators based on both (i) interlocutor Big-5 personality traits, and (ii) discourse intent as stylistic control codes. Since most of the existing large scale open domain chat corpora do not include Big-5 personality traits and discourse intent, we employ automatic annotation schemes to enrich the corpora with noisy estimates of personality and intent annotations, and further assess the impact of using such features as control codes for response generation using automatic evaluation metrics, ablation studies and human judgement. Our experiments illustrate the effectiveness of this strategy resulting in improvements to existing benchmarks. Additionally, we yield two silver standard annotated corpora with intents and personality traits annotated, which can be of use to the research community.

Stylistic Response Generation by Controlling Personality Traits and Intent

The healthcare domain suffers from the spread of poor quality articles on the Internet. While manual efforts exist to check the quality of online healthcare articles, they are not sufficient to assess all those in circulation. Such quality assessment can be automated as a text classification task, however, explanations for the labels are necessary for the users to trust the model predictions. While current explainable systems tackle explanation generation as summarization, we propose a new approach based on question answering (QA) that allows us to generate explanations for multiple criteria using a single model. We show that this QA-based approach is competitive with the current state-of-the-art, and complements summarization-based models for explainable quality assessment. We also introduce a human evaluation protocol more appropriate than automatic metrics for the evaluation of explanation generation models.

Explainable Assessment of Healthcare Articles with QA

Motivated by the fact that many relations cross the sentence boundary, there has been increasing interest in document-level relation extraction (DocRE). DocRE requires integrating information within and across sentences, capturing complex interactions between mentions of entities. Most existing methods are pipeline-based, requiring entities as input. However, jointly learning to extract entities and relations can improve performance and be more efficient due to shared parameters and training steps. In this paper, we develop a sequence-to-sequence approach, seq2rel, that can learn the subtasks of DocRE (entity extraction, coreference resolution and relation extraction) end-to-end, replacing a pipeline of task-specific components. Using a simple strategy we call entity hinting, we compare our approach to existing pipeline-based methods on several popular biomedical datasets, in some cases exceeding their performance. We also report the first end-to-end results on these datasets for future comparison. Finally, we demonstrate that, under our model, an end-to-end approach outperforms a pipeline-based approach. Our code, data and trained models are available at https://github.com/johngiorgi/seq2rel. An online demo is available at https://share.streamlit.io/johngiorgi/seq2rel/main/demo.py.

A sequence-to-sequence approach for document-level relation extraction

Term clustering is important in biomedical knowledge graph construction.
Using similarities between terms embedding is helpful for term clustering.
State-of-the-art term embeddings leverage pretrained language models to encode terms, and use synonyms and relation knowledge from knowledge graphs to guide contrastive learning.
These embeddings provide close embeddings for terms belonging to the same concept.
However, from our probing experiments, these embeddings are not sensitive to minor textual differences which leads to failure for biomedical term clustering.
To alleviate this problem, we adjust the sampling strategy in pretraining term embeddings by providing dynamic hard positive and negative samples during contrastive learning to learn fine-grained representations which result in better biomedical term clustering.
We name our proposed method as CODER++, and it has been applied in clustering biomedical concepts in the newly released Biomedical Knowledge Graph named BIOS.

Automatic Biomedical Term Clustering by Learning Fine-grained Term Representations

We study the zero-shot setting for the aspect-based scientific document summarization task. Summarizing scientific documents with respect to an aspect can remarkably improve document assistance systems and readers experience. However, existing large-scale datasets contain a limited variety of aspects, causing summarization models to over-fit to a small set of aspects and a specific domain. We establish baseline results in zero-shot performance (over unseen aspects and the presence of domain shift), paraphrasing, leave-one-out, and limited supervised samples experimental setups. We propose a self-supervised pre-training approach to enhance the zero-shot performance. We leverage the PubMed structured abstracts to create a biomedical aspect-based summarization dataset. Experimental results on the PubMed and FacetSum aspect-based datasets show promising performance when the model is pre-trained using unlabelled in-domain data.

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KG-CRuSE: Recurrent Walks over Knowledge Graph for Explainable Conversation Reasoning using Semantic Embeddings

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