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We study the learning of a matching model for dialogue response selection. Motivated by the recent finding that models trained with random negative samples are not ideal in real-world scenarios, we propose a hierarchical curriculum learning framework that trains the matching model in an ``easy-to-difficult&quot; scheme. Our learning framework consists of two complementary curricula: (1) corpus-level curriculum (CC); and (2) instance-level curriculum (IC). In CC, the model gradually increases its ability in finding the matching clues between the dialogue context and a response candidate. As for IC, it progressively strengthens the model&#39;s ability in identifying the mismatching information between the dialogue context and a response candidate. Empirical studies on three benchmark datasets with three state-of-the-art matching models demonstrate that the proposed learning framework significantly improves the model performance across various evaluation metrics.

IJCNLP-AACL 2021

Dialogue Response Selection with Hierarchical Curriculum Learning

dialogue response selection

curriculum learning

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The great event is jointly organized by the Association for Computational Linguistics (ACL) and Asian Federation of Natural Language Processing (AFNLP).

We study the learning of a matching model for dialogue response selection. Motivated by the recent finding that models trained with random negative samples are not ideal in real-world scenarios, we propose a hierarchical curriculum learning framework that trains the matching model in an ``easy-to-difficult" scheme. Our learning framework consists of two complementary curricula: (1) corpus-level curriculum (CC); and (2) instance-level curriculum (IC). In CC, the model gradually increases its ability in finding the matching clues between the dialogue context and a response candidate. As for IC, it progressively strengthens the model's ability in identifying the mismatching information between the dialogue context and a response candidate. Empirical studies on three benchmark datasets with three state-of-the-art matching models demonstrate that the proposed learning framework significantly improves the model performance across various evaluation metrics.

technical paper

In conversation, uptake happens when a speaker builds on the contribution of their interlocutor by, for example, acknowledging, repeating or reformulating what they have said. In education, teachers’ uptake of student contributions has been linked to higher student achievement. Yet measuring and improving teachers' uptake at scale is challenging, as existing methods require expensive annotation by experts. We propose a framework for computationally measuring uptake, by (1) releasing a dataset of student-teacher exchanges extracted from US math classroom transcripts annotated for uptake by experts; (2) formalizing uptake as pointwise Jensen-Shannon Divergence (pJSD), estimated via next utterance classification; (3) conducting a linguistically-motivated comparison of different unsupervised measures and (4) correlating these measures with educational outcomes. We find that although repetition captures a significant part of uptake, pJSD outperforms repetition-based baselines, as it is capable of identifying a wider range of uptake phenomena like question answering and reformulation. We apply our uptake measure to three different educational datasets with outcome indicators. Unlike baseline measures, pJSD correlates significantly with instruction quality in all three, providing evidence for its generalizability and for its potential to serve as an automated professional development tool for teachers.

Measuring Conversational Uptake: A Case Study on Student-Teacher Interactions

We present a human-and-model-in-the-loop process for dynamically generating datasets and training better performing and more robust hate detection models. We provide a new dataset of 40,000 entries, generated and labelled by trained annotators over four rounds of dynamic data creation. It includes 15,000 challenging perturbations and each hateful entry has fine-grained labels for the type and target of hate. Hateful entries make up 54% of the dataset, which is substantially higher than comparable datasets. We show that model performance is substantially improved using this approach. Models trained on later rounds of data collection perform better on test sets and are harder for annotators to trick. They also have better performance on HateCheck, a suite of functional tests for online hate detection. We provide the code, dataset and annotation guidelines for other researchers to use.

Learning from the Worst: Dynamically Generated Datasets to Improve Online Hate Detection

To defend against machine-generated fake news, an effective mechanism is urgently needed. We contribute a novel benchmark for fake news detection at the knowledge element level, as well as a solution for this task which incorporates cross-media consistency checking to detect the fine-grained knowledge elements making news articles misinformative. Due to training data scarcity, we also formulate a novel data synthesis method by manipulating knowledge elements within the knowledge graph to generate noisy training data with specific, hard to detect, known inconsistencies. Our detection approach outperforms the state-of-the-art (up to 16.8% accuracy gain), and more critically, yields fine-grained explanations.

InfoSurgeon: Cross-Media Fine-grained Information Consistency Checking for Fake News Detection

Prior work has revealed that positive words occur more frequently than negative words in human expressions, which is typically attributed to positivity bias, a tendency for people to report positive views of reality. But what about the language used in negative reviews? Consistent with prior work, we show that English negative reviews tend to contain more positive words than negative words, using a variety of datasets. We reconcile this observation with prior findings on the pragmatics of negation, and show that negations are commonly associated with positive words in negative reviews. Furthermore, in negative reviews, the majority of sentences with positive words express negative opinions based on sentiment classifiers, indicating some form of negation.

On Positivity Bias in Negative Reviews

To quantify how well natural language understanding models can capture consistency in a general conversation, we introduce the DialoguE COntradiction DEtection task (DECODE) and a new conversational dataset containing both human-human and human-bot contradictory dialogues. 
We show that: 
(i) our newly collected dataset is notably more effective at providing supervision for the dialogue contradiction detection task than existing NLI data including those aimed to cover the dialogue domain;
(ii) Transformer models that explicitly hinge on utterance structures for dialogue contradiction detection are more robust and generalize well on both analysis and out-of-distribution dialogues than standard (unstructured) Transformers.
We also show that our best contradiction detection model correlates well with human judgments and further provide evidence for its usage in both automatically evaluating and improving the consistency of state-of-the-art generative chatbots.

I like fish, especially dolphins: Addressing Contradictions in Dialogue Modeling

This paper is concerned with dialogue state tracking (DST) in a task-oriented dialogue system. Building a DST module that is highly effective is still a challenging issue, although significant progresses have been made recently. This paper proposes a new approach to dialogue state tracking, referred to as Seq2Seq-DU, which formalizes DST as a sequence-to-sequence problem. Seq2Seq-DU employs two BERT-based encoders to respectively encode the utterances in the dialogue and the descriptions of schemas, an attender to calculate attentions between the utterance embeddings and the schema embeddings, and a decoder to generate pointers to represent the current state of dialogue. Seq2Seq-DU has the following advantages. It can jointly model intents, slots, and slot values; it can leverage the rich representations of utterances and schemas based on BERT; it can effectively deal with categorical and non-categorical slots, and unseen schemas. In addition, Seq2Seq-DU can also be used in the NLU (natural language understanding) module of a dialogue system. Experimental results on benchmark datasets in different settings (SGD, MultiWOZ2.2, MultiWOZ2.1, WOZ2.0, DSTC2, M2M, SNIPS, and ATIS) show that Seq2Seq-DU outperforms the existing methods.

A Sequence-to-Sequence Approach to Dialogue State Tracking

Learning discrete dialog structure graph from human-human dialogs yields basic insights into the structure of conversation, and also provides background knowledge to facilitate dialog generation. However, this problem is less studied in open-domain dialogue. In this paper, we conduct unsupervised discovery of discrete dialog structure from chitchat corpora, and then leverage it to facilitate coherent dialog generation in downstream systems. To this end, we present an unsupervised model, Discrete Variational Auto-Encoder with Graph Neural Network (DVAE-GNN), to discover discrete hierarchical latent dialog states (at the level of both session and utterance) and their transitions from corpus as a dialog structure graph. Then we leverage it as background knowledge to facilitate dialog management in a RL based dialog system. Experimental results on two benchmark corpora confirm that DVAE-GNN can discover meaningful dialog structure graph, and the use of dialog structure as background knowledge can significantly improve multi-turn coherence.

Discovering Dialog Structure Graph for Coherent Dialog Generation

We study the possibilities of building a non-autoregressive speech-to-text translation model using connectionist temporal classification (CTC), and use CTC-based automatic speech recognition as an auxiliary task to improve the performance. CTC's success on translation is counter-intuitive due to its monotonicity assumption, so we analyze its reordering capability. Kendall's tau distance is introduced as the quantitative metric, and gradient-based visualization provides an intuitive way to take a closer look into the model. Our analysis shows that transformer encoders have the ability to change the word order and points out the future research direction that worth being explored more on non-autoregressive speech translation.

Investigating the Reordering Capability in CTC-based Non-Autoregressive End-to-End Speech Translation

Do state-of-the-art natural language understanding models care about word order? Not always! We found 75% to 90% of the correct predictions of BERT-based classifiers, trained on many GLUE tasks, remain constant after input words are randomly shuffled. Although BERT embeddings are famously contextual, the contribution of each individual word to downstream tasks is almost unchanged even after the word's context is shuffled. BERT-based models are able to exploit superficial cues (e.g. the sentiment of keywords in sentiment analysis; or the word-wise similarity between sequence-pair inputs in natural language inference) to make correct decisions when tokens are arranged in random orders. Encouraging classifiers to capture word order information improves the performance on most GLUE tasks and SQuAD 2.0. Our work suggests that many GLUE tasks are not challenging machines to understand the meaning of a sentence.

Out of Order: How important is the sequential order of words in a sentence in Natural Language Understanding tasks?

Existing conversational recommendation (CR) systems usually suffer from insufficient item information when conducted on short dialogue history and unfamiliar items.
Incorporating external information (e.g., reviews) is a potential solution to alleviate this problem.
Given that reviews often provide a rich and detailed user experience on different interests, they are potential ideal resources for providing high-quality recommendations within an informative conversation.
In this paper, we design a novel end-to-end framework, namely, Review-augmented Conversational Recommender (RevCore), where reviews are seamlessly incorporated to enrich item information and assist in generating both coherent and informative responses.
In detail, we extract sentiment-consistent reviews, perform review-enriched and entity-based recommendations for item suggestions, as well as use a review-attentive encoder-decoder for response generation.
Experimental results demonstrate the superiority of our approach in yielding better performance on both recommendation and conversation responding.

Dialogue Response Selection with Hierarchical Curriculum Learning

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Measuring Conversational Uptake: A Case Study on Student-Teacher Interactions

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Next from IJCNLP-AACL 2021

Measuring Conversational Uptake: A Case Study on Student-Teacher Interactions

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Preview, Attend and Review: Schema-Aware Curriculum Learning for Multi-Domain Dialogue State Tracking

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