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Sparse Mixture-of-Experts (MoE) models have achieved remarkable scalability, yet they remain vulnerable to hallucinations, particularly when processing long-tail knowledge. We identify that this fragility stems from static Top-k routing: routers tend to favor high-frequency patterns over rare factual associations. Consequently, &quot;specialist experts&quot; possessing critical long-tail knowledge are often assigned low gating scores and remain &quot;dormant&quot;—under-prioritized for specific tokens despite their proven causal importance on other inputs. To address this, we propose Counterfactual Routing (CoR), a training-free inference framework designed to awaken these dormant experts. CoR integrates layer-wise perturbation analysis with the Counterfactual Expert Impact (CEI) metric to dynamically shift computational resources from syntax-dominant to knowledge-intensive layers while maintaining a constant total activation count, effectively retrieving causally decisive experts via virtual ablation. Extensive experiments on TruthfulQA, FACTOR, and TriviaQA demonstrate that CoR improves factual accuracy by 3.1% on average without increasing the inference budget, establishing a superior Pareto frontier compared to static scaling strategies.

ACL 2026

Awakening Dormant Experts:Counterfactual Routing to Mitigate MoE Hallucinations

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ACL 2024

The 62nd Annual Meeting of the Association for Computational Linguistics (ACL 2024) will take place in Bangkok, Thailand from August 11th to 16th, 2024. More information will be announced soon.

Sparse Mixture-of-Experts (MoE) models have achieved remarkable scalability, yet they remain vulnerable to hallucinations, particularly when processing long-tail knowledge. We identify that this fragility stems from static Top-k routing: routers tend to favor high-frequency patterns over rare factual associations. Consequently, "specialist experts" possessing critical long-tail knowledge are often assigned low gating scores and remain "dormant"—under-prioritized for specific tokens despite their proven causal importance on other inputs. To address this, we propose Counterfactual Routing (CoR), a training-free inference framework designed to awaken these dormant experts. CoR integrates layer-wise perturbation analysis with the Counterfactual Expert Impact (CEI) metric to dynamically shift computational resources from syntax-dominant to knowledge-intensive layers while maintaining a constant total activation count, effectively retrieving causally decisive experts via virtual ablation. Extensive experiments on TruthfulQA, FACTOR, and TriviaQA demonstrate that CoR improves factual accuracy by 3.1% on average without increasing the inference budget, establishing a superior Pareto frontier compared to static scaling strategies.

technical paper

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The 64th Annual Meeting of the Association for Computational Linguistics (ACL 2026) will take place in San Diego, California, from July 2 - 7, 2026.

Large Reasoning Models (LRMs) with long chain-of-thought reasoning have recently achieved remarkable success. Yet, equipping domain-specialized models with such reasoning capabilities, referred to as "Reasoning + X", remains a significant challenge. While model merging offers a promising training-free solution, existing methods often suffer from a destructive performance collapse: existing methods tend to both weaken reasoning depth and compromise domain-specific utility. Interestingly, we identify a counter-intuitive phenomenon underlying this failure: \textit{reasoning ability predominantly resides in parameter regions with low gradient sensitivity, contrary to the common assumption that domain capabilities correspond to high-magnitude parameters}. Motivated by this insight, we propose \textbf{ReasonAny}, a novel merging framework that resolves the {reasoning–domain performance collapse} through Contrastive Gradient Identification. Experiments across safety, biomedicine, and finance domains show that ReasonAny effectively synthesizes "Reasoning + X" capabilities, significantly outperforming state-of-the-art baselines while retaining robust reasoning performance.

ReasonAny: Incorporating Reasoning Capability to Any Model via Simple and Effective Model Merging

Despite significant advances in LLM-driven GUI agents, the field remains constrained by the challenge of reconciling high-fidelity realism with verifiable evaluation accuracy. To address this, we introduce NaturalGAIA, a verifiable evaluation dataset grounded in real-world human GUI interaction intents. By decoupling logical causal pathways from linguistic narratives, it rigorously simulates natural human intent, characterized by cognitive non-linearity and contextual dependencies. Furthermore, we propose LightManus-Jarvis, a hierarchical collaborative framework where LightManus manages dynamic topological planning and context evolution, while Jarvis ensures execution precision via hybrid visual-structural perception. Experiments demonstrate that our approach achieves a Weighted Pathway Success Rate of 45.6%, significantly outperforming the state-of-the-art baseline (21.1%), while reducing token consumption by 75% and execution time by 76%. These results validate the efficacy of the macro-planning and micro-execution paradigm in handling complex naturalized tasks. Our code is publicly available at: https://anonymous.4open.science/r/NatureGAIA-721F/.

NaturalGAIA: A Verifiable Benchmark and Hierarchical Framework for Long-Horizon GUI Tasks

Hardware-in-the-Loop (HIL) testing is essential for automotive validation but suffers from fragmented and underutilized test artifacts. This paper presents HIL-GPT, an industry-deployed retrieval-augmented generation (RAG) system that integrates semantic retrieval with domain-adapted large language models to support test engineers in real-world HIL workflows. The system combines domain-specific embeddings to enable traceable retrieval of test cases and requirements under industrial latency and cost constraints. Through empirical evaluation, we show that compact, domain-adapted models can achieve a favorable trade-off among accuracy, latency, and cost compared to larger general-purpose models, challenging the assumption that larger models are always preferable in industrial NLP systems. An A/B user study further confirms that HIL-GPT improves perceived helpfulness, truthfulness, and satisfaction over general-purpose LLMs.

Smarter, not Bigger: Fine-Tuned RAG-Enhanced LLMs for Automotive HIL Testing

Multi-turn LLM agents are becoming pivotal to production systems, spanning customer service automation, e-commerce assistance, and interactive task management, where accurately distinguishing high-value informative signals from stochastic noise is critical for sample-efficient training. In real-world scenarios, a failure in a trivial task may reflect random instability, whereas success in a high-difficulty task signifies a genuine capability breakthrough. Yet, existing group-based policy optimization methods rigidly rely on statistical deviation within discrete batches, frequently misallocating credit when task difficulty fluctuates. To address this issue, we propose \textbf{Proximity-based Multi-turn Optimization (ProxMO)}, a practical and robust framework engineered specifically for the constraints of real-world deployment. ProxMO integrates global context via two lightweight mechanisms: success-rate-aware modulation dynamically adapts gradient intensity based on episode-level difficulty, while proximity-based soft aggregation derives baselines through continuous semantic weighting at the step level. Extensive evaluations on ALFWorld and WebShop benchmarks demonstrate that ProxMO yields substantial performance gains over existing baselines with negligible computational cost. Ablation studies further validate the independent and synergistic efficacy of both mechanisms. Crucially, ProxMO offers plug-and-play compatibility with standard GRPO frameworks, facilitating immediate, low-friction adoption in existing industrial training pipelines. Our implementation is available at: https://github.com/GithubX-F/ProxMO-RL.

Proximity-Based Multi-Turn Optimization: Practical Credit Assignment for LLM Agent Training

Literary translation poses unique challenges due to the scarcity of high-quality annotated data and the need to balance expression fluency with literary effect. We present a multi-aspect iterative refinement framework that generates high-quality translation references and preference data through specialized LLM translators, each targeting a distinct quality dimension. We leverage the generated data for supervised fine-tuning and reinforcement learning. Experiments show that our generated references outperform the original ground truth for SFT by 8.65 CEA100 points. For reinforcement learning, we find that DPO leads to performance degradation in this setting, while leveraging an explicit reward model for GRPO yields an additional 1.51 point improvement. We attribute this to the stability of two-stage training and GRPO's online exploration capability. Our resulting models, LitMT-8B and LitMT-14B, achieve 67.25 and 69.07 CEA100 respectively on the MetaphorTrans English-to-Chinese literary translation benchmark, competitive with Claude Sonnet 4.5 at 68.43, and demonstrate strong generalization to out-of-domain literary work (i.e., O. Henry).

Better Literary Translation: A Multi-Aspect Data Generation and LLM Training Approach

Person-Job Fit (PJF) is a critical component for online recruitment. Existing approaches face several challenges, particularly in handling low-quality job descriptions and similar candidate-job pairs, which impair model performance. To address these challenges, this paper proposes a large language model (LLM) based method with two novel techniques: (1) LLM-based data augmentation, which polishes and rewrites low-quality job descriptions by leveraging chain-of-thought (COT) prompts, and (2) category-aware Mixture of Experts (MoE) that assists in identifying similar candidate-job pairs. This MoE module incorporates category embeddings to dynamically assign weights to the experts and learns more distinguishable patterns for similar candidate-job pairs. We perform offline evaluations and online A/B tests on our recruitment platform. Our method relatively surpasses existing methods by 2.40% in AUC and 7.46% in GAUC, and boosts click-through conversion rate (CTCVR) by 19.4% in online tests, saving millions of CNY in external headhunting expenses.

Enhancing Online Recruitment with Category-Aware MoE and LLM-based Data Augmentation

Industrial Retrieval-Augmented Generation (RAG) systems depend on optical character recognition (OCR) to transform visual documents into text. Existing OCR benchmarks rely on character-level metrics, which inadequately measure downstream RAG effectiveness under real-world conditions. We introduce an OCR benchmark for industrial RAG systems covering 11 challenging document types, including extreme layouts, high-resolution pages, complex or watermarked backgrounds, historical documents with non-standard reading orders, visually decorated text, and documents containing tables and mathematical formulas. Evaluating recent SOTA OCR models under a controlled OCR-first RAG pipeline shows clear performance degradation on realistic industrial documents despite strong conventional benchmark scores. We find that high OCR accuracy does not necessarily translate into strong downstream RAG performance: structural and semantic errors can cause substantial retrieval failures even when WER/CER remains low. Further analysis shows that this mismatch is category-dependent, arises through both retrieval-side and downstream generation-side failures, and remains stable across representative OCR-first pipeline choices.

When Good OCR Is Not Enough: Benchmarking OCR Robustness for Retrieval-Augmented Generation

Knowledge Graph–based Retrieval-Augmented Generation (KG-RAG) enables natural language interaction with structured enterprise knowledge, yet existing agentic approaches that perform well on public benchmarks often fail to generalize to real-world enterprise Knowledge Graphs (KGs), which are dense, schema-driven, and operationally constrained. To address these limitations, we propose SCAIR (Schema-Conditioned Agentic Iterative Reasoning), a training-free framework that integrates structured planning with controlled iterative reasoning by injecting schema-conditioned structural priors and enforcing schema-aware traversal during multi-hop reasoning. Experiments on an enterprise-oriented benchmark constructed from a real-world Configuration Management DataBase (CMDB) demonstrate that SCAIR substantially improves performance over existing KG-RAG methods. Crucially, our study highlights that reliable enterprise graph reasoning cannot rely on generic agentic designs; instead, it must explicitly incorporate the target domain's structural and operational constraints into the reasoning process. We demonstrate that by aligning agent design with business logic, substantial performance gains can be achieved without the need for costly model retraining.

SCAIR: Schema-Conditioned Agentic Iterative Reasoning for Enterprise Knowledge Graphs

Pricing automation in large-scale tourism is challenging due to informal orders and rapidly evolving, open-ended policies. Rule engines are brittle, while unconstrained LLM agents lack the reliability and auditability required for financial decisions. We present a production LLM-powered pricing system with a strict decision boundary: LLMs perform structured extraction and bounded policy/path selection, while all numeric pricing (including total-price computation) is executed deterministically. Policies are compiled into interpretable condition trees, exposing auditable artifacts and supporting human-in-the-loop control; tree induction and path matching are improved via periodic fine-tuning on logged traces. Deployed at a municipal state-owned tourism enterprise across 7 scenic sites and 12 business categories with 1,500+ operators, the system processed 3,960 orders in six months, reduced the order management team from 15–20 to 3, and cut per-order handling time from ∼10 minutes to < 2 minutes.

Natural-Language Policies to Executable Decisions: An Interpretable Large Language Model Framework

The matching paradigm is fundamental to large-scale information retrieval and is widely used in industrial search and advertising systems. Existing approaches employ Large Language Models (LLMs) primarily as feature extractors, underutilizing their full modeling capabilities. To address this limitation, we propose a novel matching paradigm, termed the Unified Generative and Discriminative LLM (UGD). It integrates two-tower, single-tower, and generative tasks within a unified LLM framework via attention-mask partitioning, enabling generative tasks to serve as auxiliary supervision for discriminative learning and facilitating distillation from single-tower to two-tower architectures through a multi-task fine-tuning mechanism. To satisfy online latency constraints, we further introduce a self-distillation variant of UGD with a KMeans-enhanced linearized RQVAE for prompt compression and quantization. This design compresses and quantizes landing-page documents during inference, improving serving efficiency and reducing storage overhead. Extensive experiments show that UGD achieves superior performance and strong practical value. The framework has been deployed in an industrial search engine serving hundreds of millions of users and hundreds of thousands of advertisers, significantly enhancing search experience. Open access upon publication.

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