Austria

Consumers often face inconsistent product quality, particularly when identical products vary between markets, a situation known as the dual quality problem. To identify and address this issue, automated techniques are needed. This paper explores how natural language processing (NLP) can aid in detecting such discrepancies and presents the full process of developing a solution. First, we describe in detail the creation of a new Polish-language dataset with 1,957 reviews, 540 highlighting dual quality issues. We then discuss experiments with various approaches like SetFit with sentence-transformers, transformer-based encoders, and LLMs, including error analysis and robustness verification. Additionally, we evaluate multilingual transfer using a subset of opinions in English, French, and German. The paper concludes with insights on deployment and practical applications.

ACL 2025

Unveiling Dual Quality in Product Reviews: An NLP-Based Approach

dual quality

polish language

llms

text classification

transformers

multilingual

**Welcome to EMNLP 2023!**

On behalf of the EMNLP 2023 Organizing Committee, I extend a warm and heartfelt welcome to all of you to the 2023 Conference on Empirical Methods in Natural Language Processing (EMNLP). It is with immense pleasure and excitement that we gather here in Singapore, a vibrant hub of innovation and technological advancement.

The conference program is packed with insightful presentations, thought-provoking workshops, and engaging networking opportunities. In addition to the technical sessions, we have also planned several social events that will provide you with the opportunity to connect with your colleagues.

The conference is held in person at the Resorts World Convention Centre in Singapore, and available on-line with the help of Underline.

For those in Singapore, I hope that you will find time to explore the exciting Sentosa Island, Gardens by the Bay, Singapore Botanic Gardens and the many other attractions unique to Singapore.

Of course, we are grateful to our sponsors and partners for their generous support of EMNLP 2023, whose contributions make it possible for us to host this world-class event.

Yuji Matsumoto (RIKEN AIP) 
EMNLP 2023 General Chair

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EMNLP 2023

EMNLP 2023 took place in Singapore from Dec 6th to Dec 10th, 2023.

poster

### Welcome to The 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025)

Message from the General Chair: 
*It is my great pleasure and honor to welcome you to the 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025), held in beautiful Vienna, Austria, from July 27 to August 1, 2025. ACL2025continues our field’s tradition of excellence in scholarship, innovation, and inclusivity, and I am deeply grateful to the many volunteers who have worked tirelessly to bring this event to life.* 
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Welcome to The 63rd Annual Meeting of the Association for Computational Linguistics (ACL 2025)

A key ethical challenge in Automated Essay Scoring (AES) is ensuring that scores are only released when they meet high reliability standards. Confidence modelling addresses this by assigning a reliability estimate measure, in the form of a confidence score, to each automated score. In this study, we frame confidence estimation as a classification task: predicting whether an AES-generated score correctly places a candidate in the appropriate CEFR level. While this is a binary decision, we leverage the inherent granularity of the scoring domain in two ways. First, we reformulate the task as an n-ary classification problem using score binning. Second, we introduce a set of novel Kernel Weighted Ordinal Categorical Cross Entropy (KWOCCE) loss functions that incorporate the ordinal structure of CEFR labels. Our best-performing model achieves an F1 score of 0.97, and enables the system to release 47 percent of scores with 100 percent CEFR agreement and 99 percent with at least 95 percent CEFR agreement – compared to 92 percent (approx.) CEFR agreement from the standalone AES model where we release all AM predicted scores.

Enhancing Marker Scoring Accuracy through Ordinal Confidence Modelling in Educational Assessments

The advancement of Large Language Models (LLMs) has led to significant improvements in various service domains, including search, recommendation, and chatbot applications.
However, applying state-of-the-art (SOTA) research to industrial settings presents challenges, as it requires maintaining flexible conversational abilities while also strictly complying with service-specific constraints.
This can be seen as two conflicting requirements due to the probabilistic nature of LLMs.
In this paper, we propose our approach to addressing this challenge and detail the strategies we employed to overcome their inherent limitations in real-world applications.
We conduct a practical case study of a conversational agent designed for the e-commerce domain, detailing our implementation workflow and optimizations.
Our findings provide insights into bridging the gap between academic research and real-world application, introducing a framework for developing scalable, controllable, and reliable AI-driven agents.

A Practical Approach for Building Production-Grade Conversational Agents with Workflow Graphs

Large Language Models (LLMs) are trained on large-scale web data, which makes it difficult to grasp the contribution of each text. This poses the risk of leaking inappropriate data such as benchmarks, personal information, and copyrighted texts in the training data. Membership Inference Attacks (MIA), which determine whether a given text is included in the model’s training data, have been attracting attention. Previous studies of MIAs revealed that likelihood-based classification is effective for detecting leaks in LLMs. However, the existing likelihood-based methods cannot be applied to some proprietary models like ChatGPT or Claude 3 because the likelihood for input text is unavailable to the user. In this study, we propose a Sampling-based Pseudo-Likelihood (SPL) method for MIA (SaMIA) that calculates SPL using only the text generated by an LLM to detect leaks. The SaMIA treats the target text as the reference text and multiple outputs from the LLM as text samples, calculates the degree of n-gram match as SPL, and determines the membership of the text in the training data. Even without likelihoods, SaMIA performed on par with existing likelihood-based methods.

Sampling-based Pseudo-Likelihood for Membership Inference Attacks

Measuring social bias in large language models (LLMs) is crucial, but existing bias evaluation methods struggle to assess bias in long-form generation. We propose a Bias Benchmark for Generation (BBG), an adaptation of the Bias Benchmark for QA (BBQ), designed to evaluate social bias in long-form generation by having LLMs generate continuations of story prompts. Building our benchmark in English and Korean, we measure the probability of neutral and biased generations across ten LLMs. We also compare our long-form story generation evaluation results with multiple-choice BBQ evaluation, showing that the two approaches produce inconsistent results.

Social Bias Benchmark for Generation: A Comparison of Generation and QA-Based Evaluations

We perform a critical examination of the scientific methodology behind contemporary large language model (LLM) research. For this we assess over 2,000 research works released between 2020 and 2024 based on criteria typical of what is considered good research (e.g. presence of statistical tests and reproducibility), and cross-validate it with arguments that are at the centre of controversy (e.g., claims of emergent behaviour). We find multiple trends, such as declines in ethics disclaimers, a rise of LLMs as evaluators, and an increase on claims of LLM reasoning abilities without leveraging human evaluation. We note that conference checklists are effective at curtailing some of these issues, but balancing velocity and rigour in research cannot solely rely on these. We tie all these findings to findings from recent meta-reviews and extend recommendations on how to address what does, does not, and should work in LLM research.

Awes, Laws, and Flaws From Today’s LLM Research

While instruction-following retrievers have seen widespread adoption alongside LLMs in real-world applications, little work has investigated the safety risks surrounding their increasing search capabilities. In this work, we empirically study the ability of retrievers to fulfill malicious queries, both when used directly and when used in a retrieval augmented generation-based setup. Concretely, we investigate six leading retrievers, including NV-Embed and LLM2Vec, and find that given malicious requests, most retrievers can (for >50% of queries) select relevant harmful passages. We further uncover an emerging risk with instruction-following retrievers, where highly relevant harmful information can be surfaced through fine-grained instructions. Finally, we show that even safety-aligned LLMs, such as Llama3, can produce harmful responses when provided with harmful retrieved passages in-context. In summary, our findings underscore the malicious misuse risks associated with increasing retriever capability.

Exploiting Instruction-Following Retrievers for Malicious Information Retrieval

Detecting toxic content using language models is important but challenging. While large language models (LLMs) have demonstrated strong performance in understanding Chinese, recent studies show that simple character substitutions in toxic Chinese text can easily confuse the state-of-the-art (SOTA) LLMs. In this paper, we highlight the multimodal nature of Chinese language as a key challenge for deploying LLMs in toxic Chinese detection. First, we propose a taxonomy of 3 perturbation strategies and 8 specific approaches in toxic Chinese content. Then, we curate a dataset based on this taxonomy, and benchmark 9 SOTA LLMs (from both the US and China) to assess if they can detect perturbed toxic Chinese text. Additionally, we explore cost-effective enhancement solutions like in-context learning (ICL) and supervised fine-tuning (SFT). Our results reveal two important findings. (1) LLMs are less capable of detecting perturbed multimodal Chinese toxic contents. (2) ICL or SFT with a small number of perturbed examples may cause the LLMs "overcorrect'': misidentify many normal Chinese contents as toxic.

Exploring Multimodal Challenges in Toxic Chinese Detection: Taxonomy, Benchmark, and Findings

Names often carry generational connotations, with certain names stereotypically associated with younger or older age groups. This study examines implicit age-related name bias in LLMs used for job recommendations. Analyzing six LLMs and 117 American names categorized by perceived age across 30 occupations, we find systematic bias: older-sounding names are favored for senior roles, while younger-sounding names are linked to youth-dominant jobs, reinforcing generational stereotypes. We also find that this bias is based on perceived rather than real ages associated with the names.

The Impact of Name Age Perception on Job Recommendations in LLMs

Political biases encoded by LLMs might have detrimental effects on downstream applications. Existing bias analysis methods rely on small-size intermediate tasks (questionnaire answering or political content generation) and rely on the LLMs themselves for analysis, thus propagating bias. We propose a new approach leveraging the observation that LLM sentiment predictions vary with the target entity in the same sentence. We define an entropy-based inconsistency metric to encode this prediction variability. We insert 1319 demographically and politically diverse politician names in 450 political sentences and predict target-oriented sentiment using seven models in six widely spoken languages. We observe inconsistencies in all tested combinations and aggregate them in a statistically robust analysis at different granularity levels. We observe positive and negative bias toward left and far-right politicians and positive correlations between politicians with similar alignment. Bias intensity is higher for Western languages than for others. Larger models exhibit stronger and more consistent biases and reduce discrepancies between similar languages. We partially mitigate LLM unreliability in target-oriented sentiment classification (TSC) by replacing politician names with fictional but plausible counterparts. The complete code, the data, and all analyses will be made public to enable reproducibility.

Analyzing Political Bias in LLMs via Target-Oriented Sentiment Classification

Retrieval-Augmented Generation (RAG) pipelines enhance Large Language Models (LLMs) by retrieving relevant documents, but they face scalability issues due to high inference costs and limited context size. Document compression is a practical solution, but current soft compression methods often suffer from accuracy losses and require extensive pretraining. In this paper, we introduce PISCO, a novel method that achieves a 16x compression rate with minimal accuracy loss (0-3%) across diverse RAG-based question-answering (QA) tasks. Unlike existing approaches, PISCO requires no pretraining or annotated data, relying solely on sequence-level knowledge distillation from document-based questions. With the ability to fine-tune a 7-10B LLM in 24 hours on a single A100 GPU, PISCO offers a highly efficient and scalable solution. We present comprehensive experiments showing that PISCO outperforms existing compression models by 8% in accuracy.

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Enhancing Marker Scoring Accuracy through Ordinal Confidence Modelling in Educational Assessments

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