United States

Translating conversational text, particularly in customer support contexts, presents unique challenges due to its informal and unstructured nature. We propose a context-aware LLM translation system that leverages conversation summarization and dialogue history to enhance translation quality for the English-Korean language pair. Our approach incorporates the two most recent dialogues as raw data and a summary of earlier conversations to manage context length effectively. We demonstrate that this method significantly improves translation accuracy, maintaining coherence and consistency across conversations. This system offers a practical solution for customer support translation tasks, addressing the complexities of conversational text.

EMNLP 2024

Context-Aware LLM Translation System Using Conversation Summarization and Dialogue History

informal and unstructured nature

conversational text

context-aware llm translation system

dialogue history

conversation summarization

**Welcome to EMNLP 2023!**

On behalf of the EMNLP 2023 Organizing Committee, I extend a warm and heartfelt welcome to all of you to the 2023 Conference on Empirical Methods in Natural Language Processing (EMNLP). It is with immense pleasure and excitement that we gather here in Singapore, a vibrant hub of innovation and technological advancement.

The conference program is packed with insightful presentations, thought-provoking workshops, and engaging networking opportunities. In addition to the technical sessions, we have also planned several social events that will provide you with the opportunity to connect with your colleagues.

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Yuji Matsumoto (RIKEN AIP) 
EMNLP 2023 General Chair

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EMNLP 2023

EMNLP 2023 took place in Singapore from Dec 6th to Dec 10th, 2023.

## Welcome to EMNLP 2024! 
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EMNLP 2024 will take place in Miami, Florida from Nov 12th to Nov 16th, 2024, at the Hyatt Regency Miami Hote and on Underline for remote participants.

For this shared task, we have used several ma- chine translation engines to produce transla- tions (en ⇔ fr) by fine-tuning a dialog-oriented NMT engine and having NMT baseline trans- lations post-edited with prompt engineering. Our objectives are to test the effectiveness of a fine-tuning strategy with help of a robust NMT model, to draw out a from-translation-to-post- editing pipeline, and to evaluate the strong and weak points of NMT systems.

Enhancing Translation Quality: A Comparative Study of Fine-Tuning and Prompt Engineering in Dialog-Oriented Machine Translation Systems. Insights from the MULTITAN-GML Team

Our approach focused on fine-tuning Large Language Models (LLMs), using in- domain and synthetic data, employing different data retrieval strategies. We built our MT systems using multilingual LLMs such as NLLB-200-600M, Llama-3-8b and mBART-50. We present our findings and report the quality of the outputs.

The SETU-ADAPT Submissions to WMT 2024 Chat Translation Tasks

While Minimum Bayes Risk (MBR) decoding using metrics such as COMET or MetricX has outperformed traditional decoding methods such as greedy or beam search, it introduces a challenge we refer to as metric bias. As MBR decoding aims to produce translations that score highly according to a specific utility metric, this very process makes it impossible to use the same metric for both decoding and evaluation, as improvements might simply be due to reward hacking rather than reflecting real quality improvements. In this work we find that compared to human ratings, neural metrics not only overestimate the quality of MBR decoding when the same metric is used as the utility metric, but they also overestimate the quality of MBR/QE decoding with other neural utility metrics as well. We also show that the metric bias issue can be mitigated by using an ensemble of utility metrics during MBR decoding: human evaluations show that MBR decoding using an ensemble of utility metrics outperforms a single utility metric.

Mitigating Metric Bias in Minimum Bayes Risk Decoding

Collecting high-quality translations is crucial for the development and evaluation of machine translation systems. However, traditional human-only approaches are costly and slow. This study presents a comprehensive investigation of 11 approaches for acquiring translation data, including human-only, machineonly, and hybrid approaches. Our findings demonstrate that human-machine collaboration can match or even exceed the quality of human-only translations, while being more cost-efficient. Error analysis reveals the complementary strengths between human and machine contributions, highlighting the effectiveness of collaborative methods. Cost analysis further demonstrates the economic benefits of human-machine collaboration methods, with some approaches achieving top-tier quality at around 60% of the cost of traditional methods. We release a publicly available dataset1 containing nearly 18,000 segments of varying translation quality with corresponding human ratings to facilitate future research.

Beyond Human-Only: Evaluating Human-Machine Collaboration for Collecting High-Quality Translation Data

Machine translation (MT) of user-generated content (UGC) poses unique challenges, including handling slang, emotion, and literary devices like irony and sarcasm. Evaluating the quality of these translations is challenging as current metrics do not focus on these ubiquitous features of UGC. To address this issue, we utilize an existing emotion-related dataset that includes emotion labels and human-annotated translation errors based on Multi-dimensional Quality Metrics. We extend it with sentence-level evaluation scores and word-level labels, leading to a dataset suitable for sentence- and word-level translation evaluation and emotion classification, in a multi-task setting. We propose a new architecture to perform these tasks concurrently, with a novel combined loss function, which integrates different loss heuristics, like the Nash and Aligned losses. Our evaluation compares existing fine-tuning and multi-task learning approaches, assessing generalization with ablative experiments over multiple datasets. Our approach achieves state-of-the-art performance and we present a comprehensive analysis for MT evaluation of UGC.

A Multi-task Learning Framework for Evaluating Machine Translation of Emotion-loaded User-generated Content

We introduce a benchmark, Vistra, for visually-situated translation of English text in natural images to four target languages. We describe the dataset construction and composition. We benchmark open-source and commercial OCR and MT models on Vistra, and present both quantitative results and a taxonomy of common OCR error classes with their effect on downstream MT. Finally, we assess direct image-to-text translation with a multimodal LLM, and show that it is able in some cases but not yet consistently to disambiguate possible translations with visual context. We show that this is an unsolved and challenging task even for strong commercial models. We hope that the creation and release of this benchmark which is the first of its kind for these language pairs will encourage further research in this direction.

Benchmarking Visually-Situated Translation of Text in Natural Images

Machine translation (MT) evaluation has evolved toward a trend of fine-grained granularity, enabling a more precise diagnosis of hidden flaws and weaknesses of MT systems from various perspectives. This paper examines how MT systems are potentially affected by certain grammatical features, offering insights into the challenges these features pose and suggesting possible directions for improvement. We develop a new test suite by extracting 7,848 sentences from a multi-domain Chinese-English parallel corpus. All the Chinese text was further annotated with 43 grammatical features using a semi-automatic method. This test suite was subsequently used to evaluate eight state-of-the-art MT systems according to six different automatic evaluation metrics. The results reveal intriguing patterns of MT performance associated with different domains and various grammatical features, highlighting the test suite's effectiveness. The test suite was made publicly available and it will serve as an important benchmark for evaluating and diagnosing Chinese-English MT systems.

How Grammatical Features Impact Machine Translation: A New Test Suite for Chinese-English MT Evaluation

The COMET metric has blazed a trail in the machine translation community, given its strong correlation with human judgements of translation quality. Its success stems from being a modified pre-trained multilingual model finetuned for quality assessment. However, it being a machine learning model also gives rise to a new set of pitfalls that may not be widely known. We investigate these unexpected behaviours from three aspects: 1) technical: obsolete software versions and compute precision; 2) data: empty content, language mismatch, and translationese at test time as well as distribution and domain biases in training; 3) usage and reporting: multi-reference support and model referencing in the literature. All of these problems imply that COMET scores are not comparable between papers or even technical setups and we put forward our perspective on fixing each issue. Furthermore, we release the sacreCOMET package that can generate a signature for the software and model configuration as well as an appropriate citation. The goal of this work is to help the community make more sound use of the COMET metric.

Pitfalls and Outlooks in Using COMET

Preference Optimization (PO) techniques are currently one of the state of the art techniques for fine-tuning large language models (LLMs) on pairwise preference feedback from human annotators. However, in machine translation, this sort of feedback can be difficult to solicit. Additionally, Kreuzer et al. (2018) have shown that, for machine translation, pairwise preferences are less reliable than other forms of human feedback, such as 5-point ratings.We examine post-edits to see if they can be a source of reliable human preferences by construction. In PO, a human annotator is shown sequences $s_1$ and $s_2$ and asked for a preference judgment, while for post-editing, editors create $s_1$ and know that it should be better than $s_2$. We attempt to use these implicit preferences for PO and show that it helps the model move towards post-edit like hypotheses and away from machine translation-like hypotheses. Furthermore, we show that best results are obtained by pre-training the model with supervised fine-tuning (SFT) on post-edits in order to promote post-edit like hypotheses to the top output ranks.

Post-edits Are Preferences Too

Recent studies have showcased remarkable capabilities of decoder-only models in many NLP tasks, including translation. Yet, the machine translation field has been largely dominated by encoder-decoder models based on the Transformer architecture. As a consequence, scaling laws of encoder-decoder models for neural machine translation have already been well studied, but decoder-only models have received less attention. This work explores the scaling laws of decoder-only models on the multilingual and multidomain translation task. We trained a collection of six decoder-only models, ranging from 70M to 7B parameters, on a sentence-level, multilingual (8 languages) and multidomain (9 domains) dataset. We conducted a series of experiments showing that the loss of decoder-only models can be estimated using a scaling law similar to the one discovered for large language models, but we also show that this scaling law has difficulties to generalize to too large models or to a different data distribution. We also study different scaling methods and show that scaling the depth and the width of a model lead to similar test loss improvements, but with different impact on the model's efficiency.

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