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Persuasive dialogue requires multi-turn following and planning abilities to achieve the goal of persuading users, which is still challenging even for state-of-the-art large language models (LLMs). Previous works focus on retrieval-based models or generative models in a specific domain due to a lack of data across multiple domains. In this paper, we leverage GPT-4 to create the first multi-domain persuasive dialogue dataset DailyPersuasion. Then we propose a general method named PersuGPT to learn a persuasion model based on LLMs through intent-to-strategy reasoning, which summarizes the intent of user&#39;s utterance and reasons next strategy to respond. Moreover, we design a simulation-based preference optimization, which utilizes a learned user model and our model to simulate next turns and estimate their rewards more accurately. Experimental results on two datasets indicate that our proposed method outperforms all baselines in terms of automatic evaluation metric Win-Rate and human evaluation. The code and data are available at https://persugpt.github.io.

ACL 2024

Persuading across Diverse Domains: a Dataset and Persuasion Large Language Model

persuasive dialogue systems

role-playing

large language models

## Welcome!
"I am excited to welcome you to this year’s edition of the Conference on Empirical Methods in Natural Language Processing! Importantly, it marks the 30th edition of EMNLP. With over 8,000 submissions, more than 3,000 accepted papers, and thousands of attendees, we have come a long way from that first
workshop, which had 14 accepted papers. As the field looks ahead, Suzhou is the fitting location for celebrating this milestone: rooted in a long literary tradition, yet modern and forward-looking, and home to a large share of the NLP community." 

*Message from the General Chair, Dirk Hovy*

EMNLP 2025

Celebrate 30 Years of EMNLP! 
EMNLP 2025 will be held in Suzhou, China from November 5th to November 9th, 2025.

Persuasive dialogue requires multi-turn following and planning abilities to achieve the goal of persuading users, which is still challenging even for state-of-the-art large language models (LLMs). Previous works focus on retrieval-based models or generative models in a specific domain due to a lack of data across multiple domains. In this paper, we leverage GPT-4 to create the first multi-domain persuasive dialogue dataset DailyPersuasion. Then we propose a general method named PersuGPT to learn a persuasion model based on LLMs through intent-to-strategy reasoning, which summarizes the intent of user's utterance and reasons next strategy to respond. Moreover, we design a simulation-based preference optimization, which utilizes a learned user model and our model to simulate next turns and estimate their rewards more accurately. Experimental results on two datasets indicate that our proposed method outperforms all baselines in terms of automatic evaluation metric Win-Rate and human evaluation. The code and data are available at https://persugpt.github.io.

poster

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The 62nd Annual Meeting of the Association for Computational Linguistics (ACL 2024) will take place in Bangkok, Thailand from August 11th to 16th, 2024. More information will be announced soon.

Large Language Models (LLMs) can play a vital role in psychotherapy by adeptly handling the crucial task of cognitive reframing and overcoming challenges such as shame, distrust, therapist skill variability, and resource scarcity. Previous LLMs in cognitive reframing mainly converted negative emotions to positive ones, but these approaches have limited efficacy, often not promoting clients' self-discovery of alternative perspectives. In this paper, we unveil the Helping and Empowering through Adaptive Language in Mental Enhancement (HealMe) model. This novel cognitive reframing therapy method effectively addresses deep-rooted negative thoughts and fosters rational, balanced perspectives. Diverging from traditional LLM methods, HealMe employs empathetic dialogue based on psychotherapeutic frameworks. It systematically guides clients through distinguishing circumstances from feelings, brainstorming alternative viewpoints, and developing empathetic, actionable suggestions. Moreover, we adopt the first comprehensive and expertly crafted psychological evaluation metrics, specifically designed to rigorously assess the performance of cognitive reframing, in both AI-simulated dialogues and real-world therapeutic conversations. Experimental results show that our model outperforms others in terms of empathy, guidance, and logical coherence, demonstrating its effectiveness and potential positive impact on psychotherapy.

HealMe: Harnessing Cognitive Reframing in Large Language Models for Psychotherapy

Automatic pronunciation assessment (APA) manages to quantify a second language (L2) learner's pronunciation proficiency in a target language by providing fine-grained feedback with multiple pronunciation aspect scores at various linguistic levels. Most existing efforts on APA typically parallelize the modeling process, namely predicting multiple aspect scores across various linguistic levels simultaneously. This inevitably makes both the hierarchy of linguistic units and the relatedness among the pronunciation aspects sidelined. Recognizing such a limitation, we in this paper first introduce HierTFR, a hierarchal APA method that jointly models the intrinsic structures of an utterance while considering the relatedness among the pronunciation aspects. We also propose a correlation-aware regularizer to strengthen the connection between the estimated scores and the human annotations. Furthermore, novel pre-training strategies tailored for different linguistic levels are put forward so as to facilitate better model initialization. An extensive set of empirical experiments conducted on the speechocean762 benchmark dataset suggest the feasibility and effectiveness of our approach in relation to several competitive baselines.

An Effective Pronunciation Assessment Approach Leveraging Hierarchical Transformers and Pre-training Strategies

Recently, instruction-following audio-language models have received broad attention for human-audio interaction. However, the absence of benchmarks capable of evaluating audio-centric interaction capabilities has impeded advancements in this field. Previous models primarily focus on assessing different fundamental tasks, such as automatic speech recognition, and lack an assessment of the open-ended generative capabilities centered around audio. Thus, it is challenging to track the progression in the Large Audio-Language Models (LALMs) domain and to provide guidance for future improvement.
In this paper, we introduce AIR-Bench (Audio InstRuction Benchmark), the first benchmark designed to evaluate the ability of LALMs to understand various types of audio signals (including human speech, natural sounds, and music), and furthermore, to interact with humans in the textual format. AIR-Bench encompasses two dimensions: foundation and chat benchmarks. The former consists of 19 tasks with approximately 19k single-choice questions, intending to inspect the basic single-task ability of LALMs. The latter one contains 2k instances of open-ended question-and-answer data, directly assessing the comprehension of the model on complex audio and its capacity to follow instructions. Both benchmarks require the model to generate hypotheses directly. We design a unified framework that leverages advanced language models, such as GPT-4, to evaluate the scores of generated hypotheses given the meta-information of the audio. Experimental results demonstrate a high level of consistency between GPT-4-based evaluation and human evaluation. By revealing the limitations of existing LALMs through evaluation results, AIR-Bench can provide insights into the direction of future research. Dataset and evaluation code are available at https://github.com/OFA-Sys/AIR-Bench.

AIR-Bench: Benchmarking Large Audio-Language Models via Generative Comprehension

A good translation should be faithful to the source and should respect the norms of the target language. We address a theoretical puzzle about the relationship between these objectives. On one hand, intuition and some prior work suggest that accuracy and fluency should trade off against each other, and that capturing every detail of the source can only be achieved at the cost of fluency. On the other hand, quality assessment researchers often suggest that accuracy and fluency are highly correlated and difficult for human raters to distinguish (Callison-Burch et al., 2007). We show that the tension between these views is an instance of Simpson’s paradox, and that accuracy and fluency are positively correlated at the level of the corpus but trade off at the level of individual source segments. We further suggest that the relationship between accuracy and fluency is best evaluated at the segment (or sentence) level, and that the trade off between these dimensions has implications both for assessing translation quality and developing improved MT systems.

Simpson’s Paradox and the Accuracy-Fluency Tradeoff in Translation

The world's languages exhibit certain so-called typological or implicational universals; for example, Subject-Object-Verb (SOV) languages typically use postpositions. Explaining the source of such biases is a key goal of linguistics.
We study word-order universals through a computational simulation with language models (LMs).
Our experiments show that typologically-typical word orders tend to have lower perplexity estimated by LMs with cognitively plausible biases: syntactic biases, specific parsing strategies, and memory limitations. 
This suggests that the interplay of cognitive biases and predictability (perplexity) can explain many aspects of word-order universals.
It also showcases the advantage of cognitively-motivated LMs, typically employed in cognitive modeling, in the simulation of language universals.

Emergent Word Order Universals from Cognitively-Motivated Language Models

Recent approaches in domain-specific named entity recognition (NER), such as biomedical NER, have shown remarkable advances. However, they still lack of faithfulness, producing erroneous predictions. We assume that knowledge of entities can be useful in verifying the correctness of the predictions. Despite the usefulness of knowledge, resolving such errors with knowledge is nontrivial, since the knowledge itself does not directly indicate the ground-truth label. To this end, we propose VerifiNER, a post-hoc verification framework that identifies errors from existing NER methods using knowledge and revises them into more faithful predictions. Our framework leverages the reasoning abilities of large language models to adequately ground on knowledge and the contextual information in the verification process. We validate effectiveness of VerifiNER through extensive experiments on biomedical datasets. The results suggest that VerifiNER can successfully verify errors from existing models as a model-agnostic approach. Further analyses on out-of-domain and low-resource settings show the usefulness of VerifiNER on real-world applications.

VerifiNER: Verification-augmented NER via Knowledge-grounded Reasoning with Large Language Models

The Matthew effect is a notorious issue in Recommender Systems (RSs), i.e., the rich get richer and the poor get poorer, wherein popular items are overexposed while less popular ones are regularly ignored. Most methods examine Matthew effect in static or nearly-static recommendation scenarios. However, the Matthew effect will be increasingly amplified when the user interacts with the system over time. To address these issues, we propose a novel paradigm, Hypergraph-Enhanced Multi-Preference Learning for Alleviating Matthew Effect in Conversational Recommendation (HyCoRec), which aims to alleviate the Matthew effect in conversational recommendation. Concretely, HyCoRec devotes to alleviate the Matthew effect by learning multi-aspect preferences, i.e., item-, entity-, word-, review-, and knowledge-aspect preferences, to effectively generate responses in the conversational task and accurately predict items in the recommendation task when the user chats with the system over time. Extensive experiments conducted on two benchmarks validate that HyCoRec achieves new state-of-the-art performance and the superior of alleviating Matthew effect.

HyCoRec: Hypergraph-Enhanced Multi-Preference Learning for Alleviating Matthew Effect in Conversational Recommendation

As Natural Language Processing (NLP) systems are increasingly employed in intricate social environments, a pressing query emerges: *Can these NLP systems mirror human-esque collaborative intelligence, in a multi-agent society consisting of multiple large language models (LLMs)?* 
This paper probes the collaboration mechanisms among contemporary NLP systems by melding practical experiments with theoretical insights. We fabricate four unique 'societies' comprised of LLM agents, where each agent is characterized by a specific 'trait' (easy-going or overconfident) and engages in collaboration with a distinct 'thinking pattern' (debate or reflection). 
Through evaluating these multi-agent societies on three benchmark datasets, we discern that certain collaborative strategies not only outshine previous top-tier approaches but also optimize efficiency (using fewer API tokens). 
Moreover, our results further illustrate that LLM agents manifest human-like social behaviors, such as conformity and consensus reaching, mirroring foundational social psychology theories. 
In conclusion, we integrate insights from social psychology to contextualize the collaboration of LLM agents, inspiring further investigations into the collaboration mechanism for LLMs. 
We commit to sharing our code and datasets\footnote{\url{https://github.com/zjunlp/MachineSoM}.}, hoping to catalyze further research in this promising avenue.

Exploring Collaboration Mechanisms for LLM Agents: A Social Psychology View

End-to-end automatic speech recognition (ASR) systems have made significant progress in general scenarios. However, it remains challenging to transcribe contextual named entities (NEs) in the contextual ASR scenario. Previous approaches have attempted to address this by utilizing the NE dictionary. These approaches treat entities as individual tokens and generate them token-by-token, which may result in incomplete transcriptions of entities. In this paper, we treat entities as indivisible wholes and introduce the idea of copying into ASR. We design a systematic mechanism called CopyNE, which can copy entities from the NE dictionary. By copying all tokens of an entity at once, we can reduce errors during entity transcription, ensuring the completeness of the entity. Experiments demonstrate that CopyNE consistently improves the accuracy of transcribing entities compared to previous approaches. Even when based on the strong Whisper, CopyNE still achieves notable improvements.

CopyNE: Better Contextual ASR by Copying Named Entities

Task-oriented dialogue (TOD) systems are predominantly designed to be composed of several functional modules (e.g. dialogue state tracker, dialogue policy, natural language generation) whether they are pipeline or end-to-end architectures. However, this modular design not only heavily relies on massive fully-annotated data, but also suffers from many intrinsic drawbacks, such as serious error accumulation, poor generalization ability, high customization cost, and low fault tolerance rate. In this paper, we rethink the architecture of the task-oriented dialogue systems and propose a novel fully zero-shot autonomous TOD agent, named AutoTOD, where all the delicate modules in traditional TOD systems are deprecated and all it needs is a general-purpose instruction-following language model (e.g. GPT-4). AutoTOD only leverages a simple instruction schema consisting of the description of tasks and external APIs, and can autonomously decide what to do at each dialogue turn, including asking for information, calling APIs, summarizing API results, and correcting previous mistakes. Moreover, we propose a simulation-based evaluation framework to better validate the abilities of TOD models in real-life scenarios. Extensive experiments conducted on the MultiWOZ and SGD datasets show the superior task completion ability and flexible language skills of AutoTOD.

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HealMe: Harnessing Cognitive Reframing in Large Language Models for Psychotherapy

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